Travel & Expense Specialist

Summary:

The Strategic Sourcing and Procurement teams drive immense value to ADT’s business. Come join this ambitious and passionate team and make an impact at a company that provides safety to millions of people every single day. This role is responsible for supporting, executing, and optimizing ADT’s spend and sourcing efforts across ADT’s Travel & Expense spend category. The Travel & Expense Specialist will help drive visibility, compliance, and value through program support of end users, ensure accuracy in expense reports, ensure system uptime and optimization, and supplier performance (including Concur, our travel agency, and hospitality industry vendors) across this key category.

As a member of the Procurement Operations T&E team, you will support collaborative partnerships with internal stakeholders and third-party service providers. You will develop a deep understanding of business requirements and leverage that insight to execute internal and external governance activities that support ADT’s growth and operational excellence.

Duties and Responsibilities

• Support the day-to-day operations of Travel & Expense, including supplier governance support, policy compliance tracking, program visibility, and cost optimization initiatives.
• Collaborate with internal travel operations, Finance, and external Travel Management Companies (TMCs) to support business travel needs and sourcing efforts, contract execution, policy compliance, and traveler satisfaction.
• Coordinate and make recommendations on T&E sourcing activities with the Sourcing team including market research, RFx preparation, supplier evaluation, and contract review support.
• Analyze vendor performance data, corporate card spend, and travel trends to identify opportunities for consolidation, policy adherence, and operational improvement.
• Support supplier relationship management strategies in alignment with ADT’s Strategic Vendor Management team to monitor performance KPIs, SLA adherence, and continuous improvement.
• Support program communication, change management, and user training efforts to ensure stakeholder adoption of travel tools, reporting, and expense policies.
• Assist cross-functional partners in monitoring and reviewing key policy guidelines for travel and expense programs.

Competencies:

• Strong organizational skills and a process-oriented mindset to support structured sourcing execution and policy adherence.
• Data-driven and analytical, with the ability to translate spend data into actionable insights and operational improvements.
• Ability to build collaborative cross-functional relationships and manage daily operational priorities.
• Professional communication to interface effectively with internal teams (up to C-level) and external suppliers.
• Action-oriented team player who understands travel industry trends and execution best practices.
• Highly organized with the ability to handle multiple tasks and projects simultaneously in a dynamic environment.

Qualifications:

• Education & Experience: Bachelor’s degree in Business, Supply Chain, Finance, or a related field with 3–5+ years of progressive experience in travel management, procurement, or corporate T&E or general business administration.
• Category Expertise: Hands-on experience working with Travel & Expense systems and vendors ideal (e.g., TMCs, corporate card programs, online booking tools).
• Technical Knowledge: Understanding of sourcing processes, supplier performance tracking, and travel policy administration.
• Analytical Ability: Proficiency in spend analytics, reporting tools, and operational dashboards.
• Software Tools: High proficiency with Microsoft Office Suite (Excel, PowerPoint, Word); experience with SAP Concur, SAP Ariba, or similar expense platforms strongly preferred.