Professional Services Manager
- Location
- Washington, District of Columbia, United States
- Workplace
- On-site
- Compensation
- $88k – $141k
About this role
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Senior Regulatory Affairs Specialist — Spectrum & Airspace, you will help enable the deployment and operation of Axon Air and Dedrone solutions by supporting federal spectrum licensing and UAS airspace authorization requirements.
In this hands-on individual contributor role, you will coordinate regulatory activities involving the Federal Communications Commission (FCC) and Federal Aviation Administration (FAA). You will prepare and manage regulatory submissions, validate technical and site information, work with regulatory stakeholders, and help establish scalable processes that support customer deployments as Axon’s Air and counter-UAS programs grow.
You will serve as a trusted regulatory resource for Professional Services, Sales, Sales Engineering, Product, and customer teams, translating technical and operational requirements into accurate, review-ready regulatory packages.
What You’ll Do
Location: Washington DC
Travel: Up to 40%, primarily domestic
Reports To: Manager, Professional Services
Direct Reports: 0
- Prepare and manage FCC licensing and authorization activities, including FCC Form 601 applications, license modifications and amendments, and Special Temporary Authority (STA) requests.
- Develop supporting FCC documentation, including technical narratives, site and equipment information, frequency data, coverage exhibits, and KML/KMZ mapping.
- Support FCC Universal Licensing System activities and work returned or deficient applications through correction and resolution.
- Prepare and coordinate FAA Certificates of Waiver or Authorization for our PAO/PSO customers. Prepare other operating waivers (e.g. LAANC grid) for both internal and external stakeholders as required.
- Conduct site and airspace analysis and develop supporting materials such as CONOPS, safety documentation, detect-and-avoid descriptions, and operational narratives.
- Work with customers and internal teams to ensure regulatory packages contain accurate site, equipment, operational, and technical information.
- Engage with FCC and FAA personnel to clarify requirements, address questions, resolve filing issues, and appropriately advance pending actions.
- Maintain visibility into regulatory actions and proactively communicate risks or dependencies that could affect customer deployment schedules.
- Develop standardized regulatory workflows, templates, checklists, and quality-control processes that support increasing deployment volume.
- Serve as a regulatory resource for Professional Services, Sales, Sales Engineering, and other internal teams while staying current on evolving FCC and FAA requirements.
- Periodically engage with Professional Services and technical teams in the field during customer installations to understand deployment workflows, site conditions, and implementation challenges, ensuring regulatory processes and requirements remain aligned with how supported hardware is deployed in real-world environments.
What You Bring
Required Qualifications
- BS/BA degree or equivalent combination of education and relevant professional experience.
- 3+ years of experience in regulatory affairs, aviation, telecommunications, wireless spectrum, UAS operations, technical program management, compliance, or a related field.
- Working knowledge of FCC spectrum licensing, FAA aviation/UAS regulatory processes, or both, with the ability to develop expertise across both areas.
- Strong technical and professional writing skills with exceptional attention to accuracy and detail.
- Ability to interpret technical information and translate it into clear documentation for external review.
- Strong analytical, organizational, and problem-solving skills with the ability to manage multiple concurrent regulatory activities.
- Ability to work independently while effectively communicating with government personnel, customers, technical teams, and internal stakeholders.
- Comfort working with technical data, spreadsheets, mapping information, and tools such as Google Earth and KML/KMZ files.
- Willingness to travel up to 40%, primarily within the United States.
Preferred Qualifications
- Experience preparing or submitting FCC Form 601 applications, STA requests, license modifications, or amendments.
- Familiarity with FCC ULS, FRN/CORES administration, frequency coordination, and 47 CFR Parts 90 or 87.
- Experience supporting FAA Part 107 waivers, COAs, Part 91 operations, or BVLOS authorization requests.
- Previous interaction with FCC, FAA, certified frequency coordinators, or other regulatory personnel.
- Experience with radar, RF detection, counter-UAS, UAS/DFR, public safety communications, or other spectrum-dependent technologies.
- Experience supporting public safety, government, aviation, defense, or critical-infrastructure customers.
- FAA Part 107 Remote Pilot Certificate.
- Experience developing or improving regulatory, licensing, or compliance processes in a growing organization.
Benefits That Benefit You
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, and Vision plans
- Fitness programs
- Emotional and Mental Wellness support
- Learning and Development programs
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
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