Retail Sales Associate

Indian Wells Golf Resort, located in Indian Wells, CA, is pleased to announce an excellent career opportunity for a Part-Time Retail Sales Associate! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Indian Wells Golf Resort is seeking a Retail Sales Associate to join our Golf Shop team. The Retail Sales Associate supports the day-to-day golf shop operation by delivering exceptional member and guest service, promoting merchandise sales, and maintaining the highest standards of retail presentation. This individual will serve as a frontline ambassador of the Resort, providing warm hospitality and creating an elevated shopping experience for members and guests.

Key Responsibilities

 Guest Services

• Greet guests promptly and professionally, delivering a warm and memorable first impression.
• Assist with product selection by offering informed recommendations and personalized service.
• Handle guest inquiries with discretion, diplomacy, and a solutions-oriented approach.
• Build relationships with guests by anticipating preferences and recognizing returning customers.

Retail & Sales Operations

• Operate the point-of-sale (POS) system accurately and efficiently for purchases, returns, and exchanges.
• Process payments, issue receipts, and manage financial transactions in line with Golf Shop procedures.
• Actively promote merchandise, apparel, and equipment through suggestive selling and product knowledge.

Merchandise & Shop Management

• Receive, tag, display, and maintain merchandise to ensure a polished and inviting shop environment.
• Organize displays with attention to detail, reflecting IWGR’s elevated brand standards.
• Monitor stock levels, rotate inventory, and assist with monthly and seasonal inventory counts.
• Keep the Golf Shop clean, organized, and presentable always.

Operational Support

• Assist with daily opening and closing responsibilities.
• Collaborate with golf and retail leadership to identify opportunities for improved guest experiences.

Expectations & Personality Traits

The Retail Sales Associate is expected to:

• Demonstrate Professionalism: Maintain a polished appearance, professional language, and respectful demeanor always.
• Deliver Exceptional Service: Approach every interaction with warmth, attentiveness, and genuine hospitality.
• Be Proactive: Anticipate guest needs before being asked; offer assistance and solutions without hesitation.
• Exhibit Attention to Detail: Uphold the Golf Shop’s high standards for retail displays, cleanliness, and organization.
• Show Reliability: Arrive on time, complete tasks thoroughly, and be dependable in both independent and team settings.
• Communicate Effectively: Listen actively, speak clearly, and adapt communication style to guests, and colleagues.
• Embrace Teamwork: Work collaboratively with fellow staff, showing respect and flexibility in a dynamic environment.
• Stay Positive Under Pressure: Maintain composure, patience, and a member-first attitude during busy or challenging moments.
• Demonstrate Passion for Service: Take pride in creating a welcoming environment that enhances the IWGR experience.

Qualifications

• Previous retail sales or customer service experience, preferably in golf or luxury retail.
• Knowledge of golf apparel, equipment, and industry trends preferred.
• Strong interpersonal skills with the ability to build positive relationships with guests and colleagues.
• Proficiency with POS systems, Microsoft Office, and basic computer skills.
• Ability to stand for extended periods and lift up to 25 lbs.
• Flexibility to work varied shifts, including weekends, holidays, and occasional evenings.

Position Details

• Position: Retail Sales Associate (Golf Shop)
• Reports To: Director of Retail / Head Golf Professional
• Employment Type: Part-Time, Non-Exempt
• Compensation: Competitive hourly rate, commensurate with experience.

Benefits & Other Compensation: 
This position includes eligibility for the following benefits, subject to applicable plan terms: 

• Healthcare Benefits – Medical, Dental, and Vision coverage 
• Retirement Benefits – 401(k) with employer match (19 years of age and older) 

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.  

About Troon:  

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.