Manager, Logistics

About the Role

The Manager, Logistics owns the day-to-day performance of Centr's third-party logistics (3PL) operations, ensuring accurate, timely, and cost-effective fulfillment across DTC/e-commerce and B2B channels. This role works directly with 3PL warehouse partners on receiving, inventory control, and shipping, and partners cross-functionally to keep order accuracy, inventory accuracy, and shipping cost on target.

Key Responsibilities

3PL & warehouse operations

• Manages the day-to-day relationship with Centr's 3PL warehouse provider(s), serving as the primary point of contact for operational issues.

• Oversees receiving, put-away, picking, packing, shipping, and returns processes at the 3PL to ensure they meet Centr's standards.

• Partners with the 3PL on inventory control practices, including cycle counts and row counts, to maintain accurate stock records.

• Monitors stock levels across warehouse locations and flags replenishment needs before they become stockouts.

Order fulfillment & returns

• Oversees order fulfillment across DTC/e-commerce and/or B2B channels, ensuring orders ship accurately and on time.

• Manages the returns/RMA process, working with the 3PL to process returns efficiently and resolve discrepancies.

3PL performance management

• Tracks and reports on 3PL performance against key metrics: order accuracy, inventory accuracy, and shipping cost.

• Identifies trends in performance data and drives corrective action plans with the 3PL when metrics fall short of target.

• Builds and maintains performance reporting in Excel/Google Sheets to track trends over time.

Shipping & logistics

• Manages relationships with carriers (UPS, FedEx, USPS) and/or freight providers to support cost-effective, reliable shipping.

• Evaluates and understands shipping rates, including LTL/FTL and international shipping options.

• Partners with systems/IT on ERP, Shopify, Amazon, and EDI connections supporting order and inventory flow.

Team leadership & operations

• Manages logistics/warehouse-facing employees.

• Manages daily operations to ensure consistent execution against SLAs.

• Identifies and drives process improvements across the fulfillment lifecycle.

• Partners on planning and strategy for logistics network capacity and growth needs.

Qualifications

• Experience working directly with 3PL warehouses or logistics providers.

• Strong understanding of receiving, put-away, picking, packing, shipping, returns, and inventory control processes.

• Experience with inventory management, including cycle counts and row counts.

• Experience with DTC/e-commerce and/or B2B order fulfillment, including returns/RMA processes.

• Track record managing 3PL performance against order accuracy, inventory accuracy, and shipping cost metrics.

• Strong Excel/Google Sheets skills; ERP experience preferred, ideally with Shopify, Amazon, and/or EDI connections.

• Experience with UPS/FedEx/USPS and/or freight; understanding of shipping rates, LTL/FTL, and international shipping.

• People management experience, with strong problem-solving and process-improvement skills.