About this role
Company Description
Dunlop Oil & Marine Ltd is a world leader in the design, manufacture and supply of hoses for the oil, gas and petrochemical industries, for both offshore and onshore based operations.
Job Description
Position Summary
Main job functions
To work as part of the local IT team in Grimsby supporting the system, software, hardware, network and users.
Principle Accountabilities
Duties, Responsibilities and Key Tasks
- Create and support internal reports for other areas of the business.
- Create and support internal applications.
- Responding to 1st Line user support tickets.
- Day to day support and maintenance of networks and equipment.
- Provide support to IT and/or business process improvements installation and setup of equipment.
- Assist in setting up workstations and user profiles for new employees.
- Assist in setting up mobile phones and shopfloor scanners.
- Working with backend systems and IP addresses.
- Software image installs.
- IT Administration.
- Liaise with Continental support – competence centres.
- Support of Shopfloor and lab equipment.
- Work towards completing a formal qualification (Level 3 IT Solutions Technician)
Qualifications
Experience Required
Experience with a networked computer system and programming would be preferred but not essential.
Experience with 1st line user support and creating support tickets.
Knowledge Required
Respecting confidentiality.
Knowledge of programming tools.
Knowledge of Office 365 tools.
Knowledge of Networking, TCP/IP.
Qualifications / Skills Required
5 GCSE’s (Grade C or above) 1 must be a computer related subject.
Interpersonal skills and communication skills.
Willingness to enrol on relevant qualification-based course, People orientated.
Time management and organizational skills.
Ability to focus and complete tasks to given deadlines.
Willingness to enrol on relevant courses or training.
Good written and verbal communication skills.
Committed to solving problems.
Open to new ideas and keen to learn.
Not afraid to ask questions.
Ready to rise to new challenges.
Strong sense of integrity and adherence to all the company’s policies, principles, procedures and values.
Self-motivated with ability to work independently and as part of a team.
Additional Information
Competitive Pension Scheme
On site gym
Bonus Scheme
26 days holidays plus bank holidays(pro rata for part time and shift workers)
On site subsidized canteen
Onsite free parking
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