Hotel Account Specialist

What We Need

Corpay is looking to hire a Hotel Account Specialist within our CLC division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will be responsible for performing daily activities assigned within a Customer Focus Group (CFG).  The purpose of the CFG is to establish rapport, build relationships with CLC hotels, and be an excellent problem solver.  Educate and train hotels on billing, and acceptance of CLC travelers, offer Hotel Services, how to process stays through the CLC web portal, and identify hotels that are not accepting CLC Lodging guests per their contractual terms. You will report directly to the Hotel Network Operations Director.

How We Work

As a Hotel Account Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Managing hotel relationships within the network
• Conducting Onboarding Training for newly sourced vendors
• Reviewing/confirming contractual terms and conditions with management or staff
• Creating portal logins for vendors
• Selling Corpay optional programs when necessary
• Providing support on Web CheckINN Portal
• Conducting or reviewing training with vendors as needed
• Responsible for Payment Solutions for each vendor
• Resolving Customer disputes and handling accordingly
• Having the ability to de-escalate calls
• Handling customer service complaints by providing solutions, often within a time limit to ensure the customer is satisfied
• Working with colleagues when necessary to resolve customer complaints
• Learning to identify customer needs or desires to recommend the appropriate product or service
• Handling compliance concerns and resolve accordingly
• Assisting with billing reconciliation for vendors
• Answering 3 inbound phone queues and providing customer service
• Making outbound calls to assigned Region
• Assisting in making CLC hotel reservations for customers
• Communicating methods required either via phone or email to vendors
• Covering front office reception as needed
• Maintaining Excel spreadsheets to perform job tasks
• Conducting shop calls of vendors
• Performing other duties or Special Project as assigned by the Customer Focus Group Director and/or Vice President of Lodging

Qualifications & Skills

• 1+ years of experience with customer service or hotel front office preferred
• Proficient with Microsoft Word and Excel
• Communication skills like a pleasant demeanor and ability to work with multiple personalities
• Attention to detail to be able to provide written communication to vendors
• Patience to be able to stay calm in an intense environment
• Ability to multitask since some skills will require Customer Service Representative to communicate with multiple customers at one time
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
• Able to maintain a high level of confidentiality
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time
• The need to be focused, detail-oriented, and self-motivated
• Superior verbal and written communication skills; excellent interpersonal skills
• Ability to work well in a team environment

 

 

Benefits & Perks

• Medical, Dental & Vision benefits available the 1^st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

 

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

• For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.

About Corpay

 

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

 

Transparency & Compliance

 

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

 

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

 

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

 

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.