About this role
- Responsible for the design and implementation of new solutions or enhancements to enhance the digital workspace footprints for the bank.
- Responsible for managing daily operations of the EUS support & ensuring high availability end user services for all staff spread across various regions PAN India.
Responsibilities
- Manage IT Support, third-party vendors, field services support to branches, ATMs, end users, manage their SLAs and performance, governance, etc.
- Review existing processes and procedures across all areas and identify gaps and areas of improvement and drive the necessary changes.
- Deploy, acquire, maintain and ensure security of information technology assets.
- Plan and test processes to ensure compliance with system requirements, business objectives, security standards and other technical requirements.
- Experienced in managing end user computing (Desktop Imaging (Windows & Mac), Microsoft 365, Video/voice conferencing, Telephony, MDM, SCCM etc.
- Drive daily operations resolving incidents and requests and measuring end user satisfaction.
- Be a full and active partner with the IT team based across multiple geographies to ensure seamless IT delivery within the portfolio.
- Experience in managing / developing next generation digital workspace, lead the creation of strategy, targets and processes that will enable successful deployment of digital workplace technologies.
- Assists in defining, building, and implementing automation and self-service solutions to reduce the efforts put forth by end users to gain support and service. Aggressively seeks out automation opportunities that cause user friction and service wait times and resolves.
- Creates and administers an annual operational plan that tracks and reports recurring activities to sustain highly available and secure operations. Activities include technology refresh planning, change and upgrade planning, disaster recovery testing, patch management, capacity management, license renewals, vendor management reviews and identity/access reviews
- Effectively engages & collaborates with other Platforms within Infra domain as well us within the larger TSGs..
Qualifications
Experience: 10 to 15 years
Qualifications: Bachelors/Masters degree in Computer Science, Information Systems
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