Service Administrator - Level III

We are looking for a talented Service Administrator to join our team specializing in Service for our Service Operations Department in Dublin, Ireland.

In this role, you will make an impact in the following ways:

• Serving as the first point of contact for customers, delivering a professional and positive experience that strengthens customer relationships and enhances satisfaction.
• Building strong relationships with key customers by understanding their needs and providing timely, effective support.
• Assessing customer requirements accurately and gathering essential information to ensure service requests are handled efficiently.
• Creating and maintaining basic work orders within company systems, supporting smooth service delivery and operational accuracy.
• Providing customers with status updates on their service requests, ensuring clear communication and managing expectations effectively.
• Identifying opportunities to promote products and services, contributing to business growth and increased branch revenue.
• Collaborating with internal teams to ensure customer issues are resolved promptly and service standards are consistently met.
• Supporting branch performance by maintaining high levels of customer service, operational efficiency, and customer retention.

Responsibilities

To be successful in this role you will need the following:

• Demonstrate strong leadership and coordination skills to effectively manage Service Technicians, ensuring customer expectations and branch objectives are consistently achieved.
• Monitor and improve team performance through regular KPI reviews, coaching, and development plans that address operational and performance gaps.
• Maintain a strong focus on process compliance by enforcing service procedures, conducting audits, and ensuring accurate warranty and service administration.
• Champion Health, Safety, and Environmental (HS&E) standards by ensuring compliance with company policies, risk assessments, PPE requirements, and safe working practices.
• Build strong customer relationships by providing technical support, acting as a trusted point of contact, and adapting to the needs of a diverse customer base while promoting a positive and inclusive team environment.
   

Qualifications

Education/ Experience

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
• This position may require licensing for compliance with export controls or sanctions regulations. 

 

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.