Service & Repair Order Management Specialist (m/w/d)

We are looking for a talented Service & Repair Order Management Specialist (m/w/d) to join our team specializing in Supply Chain Planning for our Planning & Logistics EU Department in Nürnberg, Bayern, Germany.

This position is based on a 40-hour work week and follows a hybrid working model with 50% on-site presence.

In this role, you will make an impact in the following ways:

• Manage end-to-end Service & Repair orders from customer request through invoicing and closure.
• Act as the primary contact for customers, suppliers, and internal stakeholders on repair and warranty matters.
• Review and validate warranty eligibility for repair requests.
• Maintain the Service & Repair mailbox and open order management list.
• Obtain supplier repair quotations and provide information to Sales for customer quotations.
• Create and manage supplier purchase orders and requisitions.
• Coordinate with Engineering and Product Management on repair assessments and reports.
• Manage RMA processes, including tracking, returns, traceability, credit notes, and invoicing.
• Drive timely communication and status updates to customers on open repairs and support the Quality department for warranty claims.
• Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries. 

Responsibilities

To be successful in this role you will need the following:

• Strong collaboration and communication skills, with the ability to build effective partnerships and communicate clearly with diverse stakeholders.
• Adaptability and resilience to thrive in a dynamic, fast-paced, and continuously changing environment.
• Self-motivated and proactive, capable of working independently and taking ownership of tasks and deliverables.
• Detail-oriented and organized, with a passion for working in a global automotive production and development environment. 

Qualifications

Education/ Experience:

• College, university, or equivalent degree in Supply Chain, Logistics, Business Administration, or a related field.
• Fluent in English and German.
• Proficient in Microsoft Excel and other MS Office applications for data analysis and presentation.
• Basic working knowledge of ERP systems.
• Experience in customer order management, customer-facing roles, or operational environments.
• This position may require licensing for compliance with export controls or sanctions regulations. 

 

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.