Customer Operations Administrator

Location
Pasig
Workplace
On-site

About this role

Responsibilities

  • Maintain internal databases and systems to ensure accurate and up-to-date records.
  • Support the onboarding process, including management of account exceptions (e.g. children’s accounts).
  • Administer AML-CFT procedures, including daily processing of unmatched deposits, completing PEP checks, and escalating exceptions to the Team Leader as required.
  • Process KiwiSaver transfers within regulated timeframes.
  • Process KiwiSaver withdrawals and related compliance checks.
  • Ensure documentation and reporting for AML-CFT, KiwiSaver and operational processes is completed accurately and on time.

Requirements

  • Strong organizational and problem-solving skills.
  • High attention to detail and accuracy in record keeping.
  • Initiative and a strong work ethic.
  • Ability to manage processes within regulatory frameworks.
  • Experience with AML-CFT procedures and/or financial services operations (preferred).
  • Alignment with Kernel’s values.

Work Arrangement

  • Work Setup: On-site
  • Work Hours: Monday to Friday, 6:00 am to 3:00 pm PHT, should complete nine (9) hours work

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