About this role
- Manage and maintain Zoho CRM, including data, modules, fields, pipelines, and user access.
- Build and optimize workflows, blueprints, and automation using Deluge.
- Develop basic custom functions and scripts to automate CRM processes.
- Support API integrations, webhooks, and third-party tool integrations.
- Work with Zoho Campaigns / Zoho Marketing Automation for basic campaign execution and customer segmentation.
- Create and maintain reports and dashboards to track sales, customer, and campaign performance.
- Ensure CRM data hygiene, including data validation, deduplication, and regular updates.
- Troubleshoot CRM issues and provide timely solutions to internal teams.
- Coordinate with Sales, Marketing, and Tech teams to understand requirements and improve CRM processes.
- Support ongoing CRM customization, automation, and process improvement initiatives.
Requirements
- 1–2 years of hands-on experience with Zoho CRM / Zoho ecosystem.
- Strong hands-on knowledge of Deluge — mandatory.
- Basic working knowledge of SQL.
- Basic knowledge of JavaScript or Python.
- Understanding of APIs, webhooks, and integrations.
- Exposure to Zoho Flow, Zapier, or similar automation tools is preferred.
- Good understanding of CRM workflows and automation.
- Comfortable with Excel and basic reporting/analytics.
- Strong logical thinking and problem-solving skills.
- Good communication and coordination skills.
- Bachelor's degree in IT, Computer Science, Marketing, Business, or a related field.
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