About this role
About Entain
We are Entain NCE (Entain North and Central Europe) - a part of Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment.
Today Entain NCE is a multi-brand iGaming company with 850+ people situated in offices across Riga (headquarters), Tallinn, Vilnius, Amsterdam, Malta, Berlin, Vienna and Helsinki. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in North Central Europe.
It's your game!
This is a hybrid role. As a VIP Account Executive, you will be responsible for building and maintaining strong relationships with our VIP customers, delivering personalised service and ensuring an excellent customer experience.
Reporting to the Head of VIP, you will be part of the VIP Team, supporting the day-to-day management of VIP customers, VIP events, gifting and hospitality activities, while contributing to an excellent overall VIP experience.
The salary range for this role is 2000 - 2600 EUR gross per month.
Job responsibilities:
Build and maintain strong relationships with VIP customers, providing personalised and high-quality service.
Manage daily VIP customer queries, requests and issues, including out-of-hours support when required.
Monitor customer activity and provide bonuses, gifts and hospitality invitations in line with business requirements.
Act as a key point of contact for VIP customers and ensure timely, professional communication.
Support and attend VIP events and other customer-related activities, including outside standard working hours when required.
Work closely with other departments and escalate relevant customer or technical issues when necessary.
Contribute to improving VIP services, processes and customer experience.
Support VIP Account Managers and Strategic Account Manager with day-to-day activities.
Perform other duties related to the VIP function as required.
Our expectations:
Fluency in Estonian and English; fluent Russian would be considered an advantage.
Minimum 1 year of experience within the iGaming industry.
Previous experience in Account Management, VIP Management, Customer Success or a similar customer relationship-focused role would be considered a strong advantage.
Excellent verbal and written communication skills.
Friendly, confident and positive communication style.
Strong organisational and multitasking skills, with the ability to prioritise effectively.
Analytical mindset and attention to detail.
Strong customer-focused approach and problem-solving skills.
Ability to work effectively both independently and as part of a team.
Flexibility regarding working hours, as the role involves VIP events, customer activities and other work-related duties that may occasionally take place outside standard working hours, including evenings and weekends.
Benefits:
Annual company performance bonus
Additional paid days off (health days, birthday day off, voluntary work days and additional days off based on tenure)
Health insurance policy
Learning & development compensation
Paid online consultations with certified mental health professionals
Wellness and team-building events
Equal Opportunities.
If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.
We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.
We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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