About this role
Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
At Event Cinemas our number one focus is on providing exceptional experiences for our customers. If you are not the sort of person that will bend over backwards for a customer every single time, this is just not your gig. We’re looking for service superstars!
We are seeking expressions of interest to join our frontline cinema team!
Key Responsibilities
- General Cinema Duties
- Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
- Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
- Actively contribute to and participate in all cinema campaigns.
- Follow Workplace Health and Safety policies and procedures including emergency procedures.
- Attend and complete all mandatory training sessions as designated by EVT.
- Assist fellow employees as needed, fostering a cooperative and supportive work environment.
- Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
- Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
- Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
- Security knowledge and awareness.
- Queue management and crowd control.
- Lost property maintenance.
- Retail Customer Service
- Proficiency in register operation and ticketing systems.
- Product and service knowledge.
- Cash preparation and responsibility for own till.
- Conduct self-audits and ensure financial balance through attention to detail and accuracy.
- Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
- Maintain product stock levels and presentation, in accordance with planograms where applicable.
- Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
- RSA qualifications as required.
- Cinema Attendant
- Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
- Presentation and minor maintenance of games machines.
- Queue management and crowd control including allocated seating management.
- Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
- Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
KPI - Operational Responsibility for Cinema
- NPS results.
- Achieve a sound level of competence in cash handling.
- Food and beverage prepared and served to a high standard and in a timely manner.
- Performs effective suggestive selling and upselling techniques.
- Accurate handling of stock.
- Completes service checklists.
- Effectively manages cinema turnaround times.
- General level of interest in the role.
- Willingness to help others.
- Support of fellow employees.
Skills & Experience
These are the desired skills and experience for this role:
These are the desired skills and experience for this role:
- Competent in basic Maths and English
- Competent in cash handling
Benefits & Perks
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company
Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
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