Operations Executive

FIBS is looking for that special someone who is

1. Customer oriented

2. Service oriented

3. Time management oriented

4. Keen to work a bunch of fun-loving individuals in a crazy logistics environment.

Overview:
As an Operations Executive, you will play a key role in delivering a positive customer experience. Your main area of responsibility will be handling international ocean and air shipments, while maintaining client relationships, resolving shipment issues, and ensuring smooth day-to-day logistics operations.

Responsibilities:

• Fully handle overall operation of Sea & Air shipments, Logistics and Document Control
• Manage & monitor daily shipment activities
• Update shipments status and inform customer accordingly
• Liaise with carrier and transporter for space bookings & delivery/collection arrangement
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customers’ requirements
• Ensure compliance with customers’ Standard Operating Procedures
• Ensure all data are updated correctly in the system
• Follow up with customers on claims for missing or damaged cargo
• Billing, costing and close job file timely
• Verify vendor invoices
• Any others job assigned by the functional reporting line
• Provide quality service to existing and new customers.
• Any other duties as and when assigned from time to time.

Knowledge, Skills and Attributes:

• Able to present him/herself in a professional manner
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Able to work under tight deadlines
• Proactive, result oriented and a good team player
• Ability to work independently with minimal supervision
• Well versed in local compliance and export / import regulations

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment
• Proficiency in CRM Systems and Microsoft Office Suite
• Effective communication and teamwork skills.
• Attention to detail and a proactive mindset.
• At least 3 years of relevant working experience in logistic, Freight Forwarding / Transportation.
• Preferably with KEK Certificate

Join Us:
If you're ready to take your career to the next level and make a significant impact on developing analytical skill, we want to hear from you! Apply now to join our dynamic team as a Operations Executive.

Company address:
9A, Lorong Bayu Tinggi 4C, Taman Bayu Tinggi, 41200 Klang, Selangor.