General Manager - Travel Associates - Australia & New Zealand
- Location
- New South Wales, Queensland, Victoria
- Workplace
- On-site
About this role
- Lead and evolve the multi-year growth strategy for Travel Associates across Australia and New Zealand.
- Own full P&L accountability, including budgeting, forecasting, and commercial performance.
- Identify and deliver new growth opportunities, business models, revenue streams, and network expansion initiatives.
- Lead the brand's marketing strategy, customer acquisition, retention, events, partnerships, and brand positioning initiatives.
- Oversee product and supplier strategy, strengthening relationships with premium airline, cruise, hotel, and touring partners.
- Drive the strategic development and commercial success of the World360 Rewards loyalty program.
- Champion customer engagement, database growth, loyalty performance, and client retention initiatives.
- Build and lead a high-performing leadership team while fostering a values-led culture aligned with Travel Associates and FCTG principles.
- Set the technology and AI roadmap, driving innovation, advisor productivity, personalisation, and business performance.
- Represent Travel Associates at executive, industry, media, and supplier levels as a visible ambassador for the brand.
- Ensure strong governance, operational excellence, risk management, and brand consistency across the ANZ network.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
- 12-15+ years' experience within travel, luxury, premium retail, or premium services environments.
- Minimum 8 years' senior leadership experience with full P&L accountability.
- Demonstrated success leading multi-site, multi-region, or multi-market businesses through leaders.
- Proven track record delivering strategic growth, network expansion, and diversified revenue streams.
- Strong expertise across brand strategy, marketing, customer acquisition, and retention.
- Experience developing or leading loyalty programs and database-driven growth strategies.
- A deep understanding of luxury brands and premium customer experiences.
- Experience driving technology, digital transformation, data-led decision making, and AI adoption.
- Exceptional stakeholder management, communication, and executive influencing skills.
- Tertiary qualification in business, marketing, or a related discipline preferred.
- Experience operating across multiple countries or markets highly regarded.
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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