Shop Employee (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  

To strengthen our team in Portugal, we are looking for a motivated and driven Shop Employee (m/f/d) for our point of sale at the Lisbon Oriente bus station. You will support the day-to-day running of the shop, deliver high-quality service to our passengers, and help ensure smooth operations throughout your shift. This is a shift-based role, with shifts scheduled across the full week, including weekdays and weekends. FlixBus Shop is open every day from 7.30 to 20.30. 

About the Role

• Provide high-quality service to passengers, including assistance with boarding, transfers, travel disruptions such as delays, and clear travel information in Portuguese and English 
• Manage ticket sales, provide after sale services, and daily cash handling in the Flix Shop 
• Manage reservations, cancellations and adjust bookings in case of delays or changes, communicating with passengers and partners when needed, handle unexpected situations with minimal impact 
• Support smooth station operations by coordinating with dispatchers and station teams during check-in and helping ensure correct luggage handling and passenger flow 
• Assist drivers with mobile apps and ticket control, and help resolve issues to meet FlixBus quality and safety standards 
• Inspect bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards, coordinating updates or repairs when needed 

About You

• Previous experience in customer service, transportation, logistics, or administration 
• Proactive and self-motivated, taking ownership of tasks and working independently with minimal supervision 
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a dynamic environment 
• Strong verbal and written communication skills 
• Resilient and calm under pressure, able to stay focused and solution-oriented during busy periods and unexpected disruptions 
• A strong team player who communicates openly, supports colleagues, and contributes to a positive shift atmosphere 
• Comfortable with computers and digital tools 
• Willing to work according to a shift schedule established with the team, which may include evenings, weekends, or early mornings 
• Fluent in Portuguese and English; other languages are a strong advantage 

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career
• Other: Urban Sports Club discount, meal allowance, Lisbon Viva transportation discount

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

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Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!