Guest Service Agent

About the Role

We are looking for a friendly, professional, and service-oriented Guest Service Agent to join our team. The successful candidate will be responsible for creating a warm and welcoming experience for our guests from arrival through departure while providing efficient and personalized service.

Key Responsibilities

• Welcome guests with a warm, professional, and positive attitude.

• Complete guest check-in and check-out procedures accurately and efficiently.

• Handle reservations, room assignments, payments, and guest accounts.

• Respond to guest inquiries and requests promptly and professionally.

• Provide information about hotel services, amenities, local attractions, and transportation.

• Address guest concerns and resolve issues while maintaining a high level of customer satisfaction.

• Answer telephone calls and respond to guest communications.

• Maintain accurate records and follow all front-office procedures.

• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.

• Maintain a clean, organized, and professional front desk area.

• Follow hotel policies, safety procedures, and standards of service.

• Perform other duties as assigned by management.

Qualifications

• Previous experience in hotel, hospitality, customer service, or a related field is an asset.

• Excellent communication and interpersonal skills.

• Strong customer-service and problem-solving abilities.

• Professional appearance and a positive, welcoming attitude.

• Ability to remain calm and professional in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Ability to work independently and as part of a team.

• Flexibility to work evenings, weekends, holidays, and varying shifts.

• Familiarity with hotel property-management systems is an asset.

• Additional languages are an asset.

What We Offer

• Competitive wages

• Employee discounts and hotel perks

• Opportunities for training and career development

• A supportive and professional team environment

• Opportunities for advancement within the organization