Client Relationship Manager

Brisbane | Hybrid Working

Build trusted client relationships and develop your career in financial services.

MUFG Pension & Market Services is looking for a Client Relationship Manager to join our Brisbane team.

You'll manage relationships with a portfolio of corporate clients, working closely with them to understand their needs, resolve issues and coordinate the delivery of high-quality services. You'll also work collaboratively with internal teams to deliver client projects and identify opportunities to strengthen and grow our client relationships.

This is a great opportunity for someone with client, account or relationship management experience who is looking to build their career within a global financial services organisation.

About the Role

As a Client Relationship Manager, you'll be a key point of contact for a portfolio of corporate clients and will play an important role in ensuring they receive a high standard of service.

Your responsibilities will include:

• Building and maintaining strong, trusted relationships with corporate clients.
• Understanding client needs and proactively identifying opportunities to improve their experience.
• Managing client queries, issues and requests, working with internal teams to deliver timely solutions.
• Coordinating client projects and key activities, including Annual General Meetings and other client deliverables.
• Working with internal teams across MUFG Pension & Market Services to ensure services are delivered effectively and to agreed standards.
• Supporting client account planning, service reviews and discussions around fees and service requirements.
• Identifying opportunities to strengthen existing relationships and contribute to new business and revenue growth.
• Monitoring client invoices and supporting the timely recovery of client disbursements.
• Ensuring client activities are managed in line with relevant contractual, regulatory and operational requirements.
• Contributing to a collaborative team environment and supporting the development of strong client service practices.

What You'll Bring

We're looking for someone who enjoys working with clients, is commercially aware and takes ownership of delivering a positive client experience.

You'll ideally bring:

• Experience in a client management, account management or relationship management role.
• Experience working with corporate or business clients.
• Financial services experience is highly regarded, particularly within banking, wealth management, superannuation, funds management, share registry, corporate trust or other regulated environments.
• Strong relationship-building and stakeholder management skills.
• Excellent verbal, written and presentation skills.
• A proactive and solutions-focused approach to managing client needs and issues.
• Strong organisation and attention to detail, with the ability to manage multiple priorities and deadlines.
• Commercial awareness and an interest in identifying opportunities to develop client relationships.
• The ability to work collaboratively with internal teams while also taking ownership of your own portfolio and responsibilities.
• Intermediate to advanced skills across Microsoft Word, Excel, Outlook and PowerPoint.

Why Join MUFG Pension & Market Services?

You'll join a collaborative team where you'll have the opportunity to build strong client relationships, broaden your financial services experience and develop specialist knowledge in a global organisation.

You'll work with a diverse range of corporate clients and collaborate with teams across the business, giving you exposure to different aspects of client service, operations and financial markets.

We offer:

• Brisbane-based role with hybrid working.
• Ongoing learning and career development opportunities.
• Paid parental leave.
• Salary sacrificing via superannuation.
• Employee discounts, including health insurance.
• Volunteer and Wellbeing Leave.
• A collaborative, inclusive and supportive culture.

What’s it like to work here?

We’re proud to have created a culture and work environment that is supportive and values diversity, inclusion, flexibility and blended working. We pride ourselves on being open and transparent and genuinely value the health and wellbeing of our people.

Joining MUFG Pension & Market Services means becoming part of an organisation that supports continuous learning and skill development, providing you with opportunities to grow your skills and build your career.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.  

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.