About this role
Start your career with a global business that helps millions of Australians secure their financial future.
About the Role
Key Responsibilities
- Complete pension administration tasks accurately and within agreed service level agreements (SLAs)
- Process, review and authorise transactions while maintaining a high level of quality and attention to detail
- Provide exceptional service to members, funds and internal stakeholders including inbound and outbound telephone calls.
- Investigate and respond to enquiries and requests for information within required timeframes
- Identify process improvement opportunities and contribute to continuous improvement initiatives
- Support operational teams with administration processing and workload management as required
- Assist with system testing, reporting activities and business projects when needed
- Ensure compliance with legislative, regulatory and fund requirements at all times
About You
- Strong administration experience in a fast-paced environment
- Sound computer skills and confidence learning new systems
- Excellent attention to detail and a commitment to delivering accurate work
- Strong organisational skills with the ability to manage competing priorities
- A customer-focused mindset and commitment to service excellence
- Strong written and verbal communication skills
- Ability to work effectively both independently and as part of a team
- A willingness to learn and develop knowledge of superannuation and pension administration
- RG146 (Superannuation) qualification completed or willingness to obtain within 12 months
Why Join MUFG Pension & Market Services? Some of our Employment Benefits
- Flexible Working – hybrid model enabling our employees to work in the office and at home
- Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well-being Leave
- Employee Recognition Program to recognise people who are demonstrating our values and company purpose
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development opportunities, including educational assistance support
- Employee discounts – access discounted rates and offers from a variety of providers including Bupa and Microsoft
- Novated Car Leasing
Culture at MUFG Pension & Market Services
How to Apply
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
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