Associate Remote Care Specialist (Pacemakers)

Octagos is modernizing remote cardiac monitoring with AI-powered automation, seamless EHR integrations, and accuracy proven in high-volume, real-world clinics. Atlas AI™ triages cardiac device transmissions to filter nonactionable alerts and highlights the events that need true clinical attention. Through our Two-Brain Approach™ – combining Atlas AI™ with IBHRE-certified oversight – Octagos delivers 99%+ accuracy, sensitivity, and specificity for near-perfect clinical performance. With fast bi-directional EHR integrations, and flexible, cost-effective implementation, Octagos helps clinics scale care efficiently without compromise. Recognized by TIME and Statista as one of the World’s Top HealthTech Companies 2025, Octagos is redefining how cardiac care is delivered.

Responsibilities:

• Provides technical and educational expertise specific to permanent pacemaker technology and function
• Reviews remote pacemaker transmissions across all CRM vendors . While providing patients and healthcare professionals with the highest level of service possible
• Provides troubleshooting support for pacemaker-specific transmission and connectivity issues as needed
• Maintains appropriate documentation of pacer transmission reviews and clinical findings
• Utilizes and maintains internal software platforms for pacer transmission workflow
• Assists with onboarding of new pacer clinic customers, including go-live support and transition of existing patients to remote pacer monitoring
• Partners with other employees to understand pacer-specific market and customer dynamics
• Maintains overall understanding of the competitive landscape for pacemaker technology
• Stays current with all new pacemaker CRM products and firmware/software updates
• Completes all assigned pacer transmission reviews and tasks in a timely and efficient manner
• Maintains necessary credentials relevant to pacemaker device interrogation and remote monitoring .

Education and Preferred Experience Qualifications:

• Bachelor’s Degree and at least three years of work experience in healthcare
• Certified Cardiographic Technician certification (CCT)
• Extensive understanding of medical terminology
• Outstanding work ethic and customer service skills
• Ability to meet deadlines and work in a fast-paced environment
• Strong working knowledge of Microsoft and other basic computer applications
• Excellent verbal and written communication skills

Why Join Octagos:

• Benefits including health, dental, vision
• Short and Long Term Disability Benefits
• Paid Time Off
• 401(k)
• Voluntary Benefits such as EAP, Life Insurance, Employee Discounts, etc.