About this role
Job DetailsLevel: ManagementJob Location: Albuquerque, NM 87109Position Type: Full TimeSalary Range: $120,000.00 - $150,000.00 SalaryTravel Percentage: NoneJob Shift: DayAs the Service Manager for Power Motive Corporation, you will be responsible for the efficient and profitable operation of the Service Department; and overall branch locations needs. You will be effectively and efficiently managing the flow of the department working with Executive Management and your direct reports to make Service Goals while leading your team with Power Motive Corporation's core values and dedication to operational success.
Key Job Activities
Administrative
Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements
Supervisory Responsibilities
Oversees Service Team and Technicians
Assists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possible
Conducts performance reviews for all Service Members and Service Technicians.
Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines
Organizational
Consult with executive management regarding departmental objectives
Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician
Work-Environment
Provides the resources necessary to have a clean and safe working environment
Work with customers to quickly resolve concerns regarding service work
Maintain positive working relationship with technicians and other support staff
Sales
Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs
Technical
Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
Ensure that information flow to the technicians is adequate and timely
Plan truck equipment, tooling purchases and other capital recommendations to executive management
Company Benefits
Medical Insurance
HSA Plans with Employer Contribution up to $1750.00 annually
Vision
Dental
401K with Company Match
100K Employer paid AD&D
Supplemental Life
Pet Insurance Options
8 Paid Holidays a Year
PTO accruing on start date
Sick Time
Bereavement Leave
Short Term and Long Term Disability
EAP Program
Advancement Opportunities
Annual Safety Boot Allowance
Prescription Safety Glasses Allowance
Job Qualifications:Education and/or Work Experience Requirements:
Minimum Experience: At least five years of experience with heavy equipment
Required Skills and Competencies
Organizational Skills
Telephone Skills
Communication Skills
Safety Knowledge
Math, Reading & Writing Skills
Product Knowledge
Reasoning Skills
Computer Skills
Microsoft Word – Intermediate Level
Microsoft Excel – Intermediate Level
Work Environment
Monday–Friday, 7:00AM- 4:00 PM
Office Environment with potential exposure to industrial environments
The noise level in the work environment is moderate to loud
Physical Requirements
Bending, reaching, twisting, pulling, kneeling and lifting are continuous essential functions of the job
Normal physical agility is a must
Requires the use of both hands
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