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Freight Forwarding Operator

Location
SK_SDSSK_Bratislava_Regus Polus Tower II., Vajnorska 100/B
Workplace
On-site
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About this role

Job Title

Freight Forwarding Operator

Department

East FFW OP Group

Time Type

Full time

Role Summary

Managed end-to-end logistics operations across ocean, air, truck, rail, and C/C, including booking, import/export delivery, client settlement, and Cello Square operational setup. Led customer service and LSP management while collaborating with internal teams to resolve issues, monitor performance, manage systems, and continuously improve operational processes.

Key Responsibilities

Management of Operations (Ocean, Air, Truck, Rail, C/C All), Booking, and Cello Square Setting Part

  • Setting up new client operational structures
  • Customer operation management
  • Manage booking
  • Arrange import/export delivery operation
  • Confirmation of client settlement (management of tasks such as billing and collection) / Settlement Team Collaboration
  • Customer service management
  • Collaborate with internal teams to ensure operational processes meet customer needs
  • Respond to customer inquiries, resolve issues, and maintain a high level of customer satisfaction
  • Managing logistics operations, including managing LSPs (Logistics Service Providers)
  • Tracking performance, system management, and process improvements

Requirements

Language Proficiency: Native level in speaking, listening, writing, email, etc.

What We Offer

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