Facility Systems Manager - Tiered Sign-on Bonus up to $5,000
- Workplace
- On-site
- Compensation
- $102k – $183k
About this role
What You'll Be Doing
Are you an IT expert skilled
in systems administration, network infrastructure, and server management? Do
you have experience with building systems and space management? If so, Wake
County has the perfect job for you! This position, within the General Services
Administration Department, leads two teams including the Controlled Systems team and The
Portfolio Team. Key responsibilities
include managing the Computerized Maintenance Management System, Computer Aided Facility
Management System, Fleet Information System, Telematics System, Fuel Management
Systems, Parking and Revenue Control System, and other GSA systems and IT
infrastructure.
Key Responsibilities:
- Lead 2 teams of IT and space management professionals, including space planners, network engineers, system administrators, and report writers for various systems.
- Gain understanding of facility related controlled systems and the end users’ operational practices to provide proactive support to the end user experience.
- Collaborate closely with all departments and divisions to ensure Wake County GSA systems effectively support their operational needs. This includes coordinating system integrations, enabling shared asset‑management capabilities, and identifying opportunities to maximize the value and functionality of GSA systems across County operations.
- Provide technological guidance for facility management systems to GSA and its respective divisions. Forecast and plan upgrades for critical GSA IT systems and interfaces (including work order management systems, Computer Aided Facility Management Systems and various other facility related system packages).
- Plan, test and implement software and hardware upgrades and version updates to various control systems. Develop and provide reports to users on regular and ad hoc basis. Work with vendors in researching and recommending new products and troubleshooting software problems or questions. Serve as liaison between vendors, departments, teams, and users to allow timely and efficient project conclusions.
- Manage large projects related to system/software changes and upgrades. This will include managing the RFQ process to determine system upgrades, selecting appropriate systems, and managing the implementation of these systems, considering minimal impact to stakeholders that rely on these systems for their day-to-day workflow.
Note: A criminal background check will be conducted.
About Our Team
General Services Administration (GSA) manages Wake County owned and leased facilities, the Wake County fleet, provides criminal justice support, and supports many General Government business units. GSA is dedicated to ensuring safe, productive work environments and safe, reliable vehicles for our customers.
The Basics (Required Education and Experience)
- Bachelor’s degree in Engineering, Information Technology and Facility Management or related field
- Three years of job related experience
- A valid driver's license and "safe" driving record
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
- Five years of experience in database querying and administration; application management; database reporting; controlled systems; operations and planning
- 2 years of experience as a supervisor
- Microsoft or other IT certifications
- Experience in SQL Server, FM Systems, Facility/Fleet Management Software, Maximo, Power BI
How Will We Know You're 'The One'?
- Ability to lead a team of professionals from system admins and network engineers to space planners and CAFM experts
- Ability to lead, motivate, and mentor staff; foster collaboration; and provide guidance and accountability
- Skilled in translating business needs into actionable projects and improving system implementations
- Ability to gain business practice knowledge of database applications in order to validate data results and ensure data accuracy
- Capable of analyzing data and producing meaningful trend and dashboard tools for application users
- Advanced critical thinking and project management skills with ability to multi-task and prioritize
- Ability to exercise independent and sound judgment in performing the duties of the position
- Excellent organizational skills with the ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy; excellent interpersonal, communication, and customer service skills
- Ability to be detail-oriented and possess strong analytical skills
- Superior customer service skills with integrity and commitment to collaboration and forward-thinking efficiency
- Ability to work in a team environment
- Exceptional verbal and written communication skills to convey technical concepts clearly and build strong stakeholder relationships
About This Position
Location: General Services Center Raleigh, NC 27603
Employment Type: Regular
Work Schedule: Monday - Friday 8:00 am - 5:00 pm
Hiring Range: 101,817 - 150,000
Market Range: 101,817.00 - 183,264.00
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 9/19/2026
What Makes Wake Great
Equal Opportunity Statement
Background Check Statement
Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
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