About this role
Job Summary
The Operations Manager is responsible for the onboarding, development, coaching, mentoring, and performance management of drivers and helpers assigned to their location. This role requires a hands-on leader who works closely with frontline employees to ensure safe, efficient, and consistent operations. The ideal candidate has a strong background in transportation and logistics, at least two years of people management experience leading teams, and a proven ability to coach and hold teams accountable.
Core Competencies
• Adaptability: Flexible and able to adjust to changing schedules and business needs
• People Leadership: Effectively leads, motivates, and develops teams while fostering accountability, engagement, and a strong safety culture
• Logistics Understanding: Applies logistics knowledge to improve operational efficiency
• Operational Knowledge: Brings a solid foundation in WM processes and systems
• Data & Systems Proficiency: Uses systems and data to drive decisions, improve efficiency, and manage labor
II. Essential Duties and Responsibilities
- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding
- Provide timely and consistent touchpoints with frontline employees.
- Regular review of best practices to enhance daily performance
- Focus on understanding and progress of frontline employee career goals
- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
- Actively practice and seek feedback on coaching conversations.
- Lead by example to ensure safety practices are paramount with each employee and
- Teaching and developing an understanding of the WM Way
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
III. Qualifications
A. Required Qualifications
- Associate's Degree (accredited) or in lieu of a degree,
- High School Diploma (accredited) and two (2) years of relevant work experience.
- Must be at least 18 years of age and
- Legally eligible to work in the country where the position is located
- Driver's License Valid Driver's License Upon Hire
B. Preferred Qualifications
- Successful completion of the WM Operations Manager Trainee program
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
PAY: The expected base pay range for this office/on-site position is $75,000 - $85,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
ABOUT WM
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.
WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions.
WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.
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