About this role
WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.
The Advocate III is accountable for supporting a key function within the WelbeHealth Advocate Hub based on assignment as needed. An Advocate III may be assigned to support either inbound, external scheduling, or medical records. This role is also accountable for working with the Hub Training Team to mentor new hires, and for providing process change feedback for testing new processes and systems.
Essential Job Duties:
- Communicate notifications to participants related to their scheduled specialty referrals, following departmental protocols
- Process all assigned orders for completion and accuracy for “Hub Triage”
- Oversee appointment confirmations and reminders, updating appointments as needed
- Conduct bulk external scheduling via email and phone
- Coordinate participant appointment scheduling, including troubleshooting conflicts or urgent needs, communicating with stakeholders (staff, family, providers etc.), and meeting appointment turnaround times
- Coordinates STAT and SD STAT order scheduling, including reviewing and processing orders (Hub triage) for assigned center(s)
Job Requirements:
- Minimum of three (3) years of experience in working as a medical/dental scheduler or other relevant work experience
- Experience in working in large healthcare settings or systems preferred
Benefits of Working at WelbeHealth: Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
- Medical insurance coverage (Medical, Dental, Vision)
- Flexibility with remote schedule
- Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?