Customer Service Representative for AAA Harrisburg
Harrisburg, Pennsylvania, United States · On-site
Entry level
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Harrisburg, Pennsylvania, United States · Remote Solely
Mid level
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Full-time
high school
Generous front-loaded PTO, Personal day, Paid holidays, Medical benefits, Dental benefits, Vision benefits
Posted 12h ago
~40 hrs/week
Responsibilities
The Member Specialist will support membership sales, renewals, and account maintenance while providing professional assistance to members in the branch. Responsibilities include performing PennDOT transactions, handling travel-related services, and referring members to additional AAA products.
Requirements
Candidates must have a high school diploma or equivalent and the ability to pass a PA State Police background clearance. Strong communication skills and a willingness to become a Notary Public are required for this role.
Full job description
Member Specialist – Join the Fun at AAA Central Penn!
Starting at $17.65 per hour!
At AAA Central Penn, everything we do comes down to one mission: making life better for our members—and for the people who work here. We believe in high‑quality care, genuine connection, and creating a workplace where people enjoy what they do.
We work hard. We help people. We support our community. And we also believe that work should include moments of fun, celebration, teamwork, and belonging.
If you want a role where every day brings new conversations, new challenges, and new opportunities to brighten someone’s day, this may be your next great step.
Team Member Focused Benefits
Generous, front‑loaded PTO — take time off before you’ve accrued it.
1 personal day.
8 paid holidays, including Christmas Eve and New Year’s Eve.
Medical, Dental, and Vision benefits.
Health Savings Account (with AAA contribution) and Flexible Spending Accounts.
401(k) with up to 6% company match, fully vested at your first contribution.
Company‑paid Life Insurance and Long‑Term Disability.
Earn up to 3 extra PTO days for volunteering and participating in AAA Cares.
Tuition Reimbursement.
Free AAA Premier Membership.
Discounts on travel, branch services, car batteries, and more.
What You’ll Be Doing
As a Member Specialist, you’ll be the welcoming face in our Harrisburg branch. Daily responsibilities include:
Supporting membership sales, renewals, and account maintenance.
Processing maps, EZPass, TripTiks, merchandise sales, and similar services.
Guiding members toward our travel and insurance agents.
Becoming a Notary Public (we’ll help you with the required steps).
Performing PennDOT title and license transactions.
Taking passport photos and handling International Driver’s Permits.
Referring members to additional AAA services and products.
Maintaining our high service standards.
Greeting and assisting members with professionalism and warmth.
No two days are the same, and there’s always something new to learn.
What You Bring
High school diploma or equivalent.
Customer service or sales experience preferred.
Already a Notary Public in PA or willing to obtain within 12 months.
Ability to pass and maintain PA State Police background clearance for PennDOT work.
Strong communication skills across in‑person, phone, chat, and email channels.
Active listening skills and the ability to make sound decisions.
Flexibility to adapt to changing situations.
Comfort using various computer systems.
About AAA Central Penn
For more than a century, AAA has been known for reliability and exceptional service. With over 60 million members nationwide, we continue to support travelers and communities with roadside assistance, travel services, financial products, and insurance. Join us and become part of a trusted legacy.
Work Culture
We value community, inclusivity, and authenticity. Our culture is built on connection and belonging, and you’ll find opportunities throughout the year to engage, celebrate, and make a difference.
Employee Engagement
Birthday and anniversary recognition
Quarterly and annual awards
Contests, trivia, and team activities
Company‑wide events
Opportunities to join committees focused on wellness, safety, and engagement
You’ll be part of a team that values contribution and celebrates individuals.
AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V
AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties. As North America’s largest motoring and leisure travel organization, AAA provides more than 62 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers.
Offices: 2301 Paxton Church Road, Harrisburg, PA 17110, US · 4680 East Trindle Road, Camp Hill, PA 17011, US · 804 Estelle Dr, Lancaster, Pennsylvania 17601, US · 727 S Broad St, Lititz, Pennsylvania 17543, US · 984 Isabel Dr, Lebanon, Pennsylvania 17042, US
Travel ServicesFinancial ServicesInsurance AgencyRoadside AssistanceShopping Deals & DiscountsTransportation Safety & AdvocacyDriving SchoolSenior Driver Trainingand Public & Government Highway Affairs
How many Retail jobs are open in Harrisburg, PA right now?
There are currently 359 open retail positions in Harrisburg, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Harrisburg, PA?
Companies currently hiring include CVS Health, Bass Pro Shops, Lowe's Companies, Inc., AAA Central Penn, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in Harrisburg, PA?
Yes — 6 of the 359 open retail positions offer remote or hybrid work (4 remote, 2 hybrid).
How do I apply for Retail jobs in Harrisburg, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.