Electric Vehicle Field Service Technician - Chicago
Chicago, Illinois, United States · On-site
$25/hr–$35/hr
Mid level$135M raised
Field Service Technician Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the elect…
Skills: Vehicle diagnostics, Root cause analysis, Electric vehicle maintenance, Technical support, Customer service
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Electric Vehicle Field Service Technician - Chicago
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$25/hr–$35/hr
Full-time
high school
Posted 3h ago
~40 hrs/week
Responsibilities
The Field Service Technician will diagnose and repair electric vehicles while managing service activities and providing technical support to customers. They are responsible for accurately recording service data, facilitating parts warehousing, and delivering operator training within their assigned region.
Requirements
Candidates must have at least one year of experience in the automotive or electrical industries and a high school diploma. The role requires the ability to perform physical tasks such as lifting up to 100 lbs and working in various positions around the vehicle.
Full job description
Field Service Technician
Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.
Position Summary
A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles. This individual will be able to diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance related concerns as well as to study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; facilitate tool and parts warehousing. With assistance from the Service Team, the Service Technician will plan and execute a complete Service strategy for the region.
Position Responsibilities
Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
Represent Orange EV in the utmost professional manner
Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs
Accurately record all service activity in the service record-keeping system
Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing
Evaluate conversion vehicle candidates and prepare a thorough report on the condition
Support Customer Technicians and Third-Party Service Providers with ancillary repairs
Provide a secure remote location for tools, parts, and other necessary items
Deliver Operator and Maintenance training in addition to sales and business development support
Travel as required for initial training and to ensure service team goals and customer needs are met.
Position Qualifications
High School Diploma; related technical degree preferred
Travel as required for initial training and to ensure Service Team goals and customer needs are met
1 or more years’ experience in the automotive or electrical industries
Intermediate to Advance level experience with MS Office Suite, including Excel, Word, and TEAMS.
Knowledge of principles and processes for providing superior customer service
Analytical approach to problem solving
Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75- 100 lbs
Ability to squat, sit, lie under, or climb on the vehicle routinely.
Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
Ability to set and prioritize goals and achieve them according to a schedule
Ability to execute and follow through on instructions given by the supervisor
Ability to articulate clearly when writing, including composition, spelling, and punctuation.
Orange EV is an Equal Opportunity Employer and seek diversity in candidates for employment.
Leading the Charge. Pure Electric Yard Trucks deployed Nationwide. Trusted, Proven and Preferred since 2015.
Industry
Truck Transportation
Company size
201-500 employees
Founded
2012
Headquarters
Kansas City, KS
LinkedIn followers
15,213
Total funding
$135M
Orange EV's heavy-duty electric trucks are commercially deployed from California to New York, working every day in the most rigorous environments. Orange EV is a Kansas City, Kansas original equipment manufacturer (OEM) that designs and delivers pure electric, industrial-strength vehicles that are better for the earth, people and bottom Line.
“Spend 90% less in fuel to haul the same load with zero diesel & emissions”
Fleet managers, financial officers, sustainability teams and cost-minded executives choose Orange EV’s pure electric terminal truck solution to improve performance and safety, while reducing cost and eliminating emissions. Orange EV customers operate terminal facilities in a wide range of industries: rail intermodal, distribution, parcel/package delivery, 3PL, trucking, retail, manufacturing, and more. The terminal facility is where cargo trailers are loaded or unloaded and need to be moved around the yard.
Offices: 900 N. 69th Street, Kansas City, KS 66102, US · 3278 S Service Rd W, Unit 4, Oakville, ON L6L 0B1, US
Electric VehiclesIndustrial TrucksTerminal TrucksElectric TrucksClass 8TCO ReductionHeavy-DutyOEMFreight & LogisticsPorts and Intermodal Operations