Framingham, Massachusetts, United States · Remote OK
$67k–$92k/yr
Staples is business to business. You’re what binds us together. Join HiTouch as a Senior Product Support Specialist and help strengthen the product experience across leading e-commerce marketplaces. In this role, you wil…
Skills: Product Support, E-commerce Operations, Marketplace Management, Content Operations, Problem-solving
Framingham, Massachusetts, United States · On-site
$23/hr–$25/hr
Description The Leasing Consultant plays an integral role in the overall success of the community by providing high-quality customer service to both current and prospective residents. This position is responsible for ove…
Skills: Sales, Customer Service, Leasing, Communication, Time Management
Framingham, Massachusetts, United States · On-site
Summary: The Personal Training Instructor is responsible for providing individualized fitness coaching that supports member goals, promotes safe and effective exercise practices, and enhances the overall Central Rock Gym…
Skills: Personal Training, Fitness Coaching, Customer Service, Communication, Organization
Framingham, Massachusetts, United States · On-site
Summary: As a Coach, you will foster a fun and welcoming environment for youth athletes of all ages by introducing fundamentals of climbing, building a strong base, continuing to develop skills, creating a solid curricul…
Skills: Climbing, Youth coaching, Behavior management, Lesson planning, Top rope belaying
Framingham, Massachusetts, United States · On-site
$20/hr–$24/hr
Description: Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeki…
Skills: Workstation setup, Imaging, Windows, SaaS tools, Device configuration
Framingham, Massachusetts, United States · On-site
$21/hr–$24/hr
Description: Harbor IT is a premier IT services solution provider, dedicated to delivering comprehensive and integrated cybersecurity and managed IT services. Our vision is to be the go-to partner for organizations seeki…
Skills: Workstation setup, Imaging, Microsoft Intune, ImmyBot, Software deployment
Framingham, Massachusetts, United States · On-site
$24/hr–$32/hr
Description Carpenter – Residential Remodeling | Norfolk Kitchen & Bath Norfolk Kitchen & Bath is seeking an experienced Carpenter to join our residential remodeling team. We're looking for a dependable, detail-oriented …
Skills: Finish carpentry, Residential remodeling, Cabinet installation, Crown molding, Trim installation
Framingham, Massachusetts, United States · On-site
$19/hr–$22/hr
We’re looking for Parts Associates with a minimum of 6 months of professional automotive parts experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest c…
Skills: Inventory management, Automotive parts sourcing, Parts ordering, Payment reconciliation, Communication
Framingham, Massachusetts, United States · On-site
$20/hr–$21/hr
We’re hiring for entry-level automotive roles at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. In these entry-level roles, you’ll ha…
Skills: Automotive detailing, Vehicle inspection, Lot management, Vehicle photography, Safety equipment usage
Framingham, Massachusetts, United States · Remote OK
$67k–$92k/yr
Staples is business to business. You’re what binds us together. Join Staples Human Resources in a highly visible role that turns HR strategy into coordinated, measurable action. You will connect HR Delivery leaders, HR B…
Skills: Payroll Processing, Time and Attendance, Oracle Fusion Cloud HCM, UKG Pro, Kronos
Framingham, Massachusetts, United States · On-site
$35/hr–$50/hr
Coach lacrosse on your own schedule in Framingham, Massachusetts. STXZ Lacrosse has 1 opening(s) for independent lacrosse coaches in the Framingham area, to cover client requests for private lessons we can't currently fi…
Skills: Lacrosse coaching, Athletic training, Lesson planning, Communication, Youth development
Framingham, Massachusetts, United States · On-site
$17/hr–$20/hr
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Are you looking for a career helping seniors with a one on one assignment? Are you searching for a second job and/or flexible …
Skills: Personal care, Bathing, Grooming, Dressing, Companionship
Framingham, Massachusetts, United States · On-site
The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position at our Middlesex West Area Offic…
Skills: Case management, Service coordination, Advocacy, Individual service plan development, Crisis intervention
Framingham, Massachusetts, United States · On-site
Overview Starting Rate: $23.50/hr Schedule: Monday-Friday 9am-5pm The Documentation Specialist is responsible for overseeing the development and implementation of the clinical record to ensure compliance with paperwork t…
Skills: Clinical documentation, Electronic health records, Treatment planning, Compliance monitoring, Staff training
Framingham, Massachusetts, United States · On-site
Overview Starting Rate: $33.00/hourSchedule: Monday through Friday 8a-4p/7a-3p The Licensed Practical Nurse provides nursing services as defined in the LPN scope of practice and under the direction of the Residential Pro…
Skills: Nursing, Medication management, Emergency first aid, Patient care, Medical documentation
Framingham, Massachusetts, United States · On-site
$15/hr–$20/hr
As a Commercial Specialist, you’ll be a key player in AutoZone’s commercial sales and service operations. You’ll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. T…
Skills: Customer service, Sales support, Logistics coordination, Order management, Billing
Framingham, Massachusetts, United States · On-site
$15/hr–$17/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer service, Automotive parts knowledge, Sales, Inventory management, Cash handling
Framingham, Massachusetts, United States · On-site
$15/hr–$21/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Leadership, Team development, Customer service, Sales growth, Inventory management
Framingham, Massachusetts, United States · On-site
$15/hr–$17/hr
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! C…
Skills: Leadership, Customer service, Sales performance, Inventory management, Team development
Framingham, Massachusetts, United States · On-site
$15/hr–$17/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Automotive Parts Knowledge, Inventory Management, Sales, Diagnostic Tools
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The Senior Product Support Specialist will manage and optimize product listings across various third-party marketplaces to improve visibility and sales performance. They will also troubleshoot listing issues, collaborate with cross-functional teams, and provide administrative support to enhance the overall customer experience.
Candidates must have a bachelor's degree or equivalent experience and at least 3 years of experience in product support or e-commerce operations. Proficiency in managing marketplace content and using Microsoft Excel for data analysis is required.
Staples is business to business. You’re what binds us together.
Join HiTouch as a Senior Product Support Specialist and help strengthen the product experience across leading e-commerce marketplaces. In this role, you will combine product support, content operations, and problem-solving to improve listing quality, resolve issues, and support customer satisfaction. Your work will directly influence product visibility, page views, user sessions, and sales.
What you will be doing:
Implement and support product-related activities with a focus on customer needs, product performance, and reliable service.
Analyze and troubleshoot product and listing issues, document resolutions, and escalate high-impact or non-routine matters when needed.
Create and manage product listings across third-party marketplaces, including Amazon, eBay, Newegg, Walmart, Target, and others.
Own product quality scores across third-party marketplaces and respond to changing e-content requirements that affect search placement and performance.
Create search-friendly product titles, descriptions, and content that improve accuracy, consistency, and discoverability.
Validate titles, units of measure, short and full descriptions, and other e-content fields to ensure marketplace content aligns with the selling unit of measure.
Interpret marketplace content requirements, map them to standard CHUB fields, and determine when custom fields are needed.
Collaborate across teams to enhance product features, address customer feedback, and improve support processes and tools.
Provide administrative support to order processing and customer support teams while helping reduce service downtime and improve product reliability.
What You Bring to the Table:
A practical, solutions-oriented approach to product and listing challenges.
Clear communication and strong interpersonal skills for working with teammates, peers, customers, and vendors.
The ability to work independently while contributing effectively as part of a collaborative team.
Adaptability and an eagerness to learn new products, technologies, marketplaces, and processes.
Strong organization and the ability to prioritize multiple responsibilities in a fast-paced environment.
A professional, flexible, and customer-focused approach to day-to-day work.
A commitment to continuous improvement in product support, content quality, and customer service.
What’s needed: Basic Qualifications:
Bachelor’s degree in a relevant field, or an equivalent combination of training and experience.
3+ years of related experience in product support or a similar role within a direct-to-consumer or wholesale business, including e-commerce operations and third-party marketplace product listings.
Experience creating, managing, and maintaining product content for marketplaces such as Amazon, eBay, Newegg, Walmart, or Target, including use of Microsoft Excel to organize, analyze, or maintain product or e-content data.
Experience troubleshooting basic to moderately complex product, content, customer service, or technical issues, including interpreting third-party marketplace content requirements and following documented procedures, policies, and escalation paths.
Preferred Qualifications:
Experience supporting specific product categories or related technologies.
Experience incorporating customer feedback into product support or service strategies.
Advanced training or certification in product support, e-commerce, or a related field.
We Offer:
Inclusive culture with associate-led Business Resource Group
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law
Making work easier and checking off to-do lists for 40 years.
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
Offices: 500 Staples Drive, Framingham, MA 01702, US
