Markham, Ontario, Canada · On-site
JOB SUMMARY Our Customer Experience Specialist within the Diabetes Express department will support patients by providing an ultimate customer experience. This fast paced and rewarding role is ideal for self-motivated ind…
Skills: Customer service, Bilingualism, Reimbursement navigation, Data entry, Insurance adjudication
Minto GroupMarkham, Ontario, Canada · On-site
$58k–$60k/yr
Job Title: Construction Administrator Location: Toronto, Ontario Build what's next at Minto Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, em…
Skills: Customer service, Construction administration, Scheduling, Trade partner coordination, Record keeping
Markham, Ontario, Canada · On-site
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Skills: Customer Service, Data Entry, Problem-solving, Analytical Skills, Communication
CIMA+Markham, Ontario, Canada · Hybrid
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Company Description Welcome to a commitment to sustainable development you can relate to. Welcome to people who like people, to brilliant minds, tomorrow’s visionaries, challenge seekers, collaborators, and those with an…
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Markham, Ontario, Canada · On-site
Position: Seasonal Ambassador 0-39 hours/week Contract Role Seasonal Ambassador Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product…
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Markham, Ontario, Canada · Hybrid
$20/hr–$28/hr
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work he…
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Markham, Ontario, Canada · On-site
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Markham, Ontario, Canada · On-site
About Moomoo Canada Financial Inc. (MFC) Moomoo Canada Financial Inc. (MFC) is a subsidiary of FUTU Holdings Inc. (NASDAQ: FUTU), a global leader in online brokerage and wealth management solutions. Moomoo is one of the …
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Markham, Ontario, Canada · On-site
$112k–$162k/yr
Company Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a r…
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Markham, Ontario, Canada · Hybrid
$90k–$130k/yr
SENIOR MANAGER, PROCESS IMPROVEMENT & TRANSFORMATION About telMAX Inc.: Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to tradit…
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Markham, Ontario, Canada · Hybrid
$44k–$52k/yr
SUMMARY The Purchase Order Administrator is responsible for executing the purchase order process KEY DUTIES & RESPONSIBILITIES Executes the purchase order process according to established processes and by utilizing finan…
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Markham, Ontario, Canada · On-site
$18/hr–$20/hr
Job Description Overview: The Warehouse Assistant is responsible for supporting daily warehouse operations and ensuring inventory and orders are handled accurately and efficiently. The position works closely with the Log…
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Marriott International Hotels, Inc.Markham, Ontario, Canada · On-site
$19/hr–$21/hr
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Skills: Customer service, Food and beverage service, Table setting, Communication, Cleaning
Mirpuri Group USA - PANDORA Jewelry DivisionMarkham, Ontario, Canada · On-site
Pandora @ CF Markville En tant que plus grande marque de bijoux au monde, nous donnons chaque jour une voix à l'amour de millions de personnes. Nos magnifiques produits permettent aux gens du monde entier de s'exprimer. …
Skills: Sales, Customer Engagement, Product Knowledge, Communication Skills, Brand Ambassadorship
Mirpuri Group USA - PANDORA Jewelry DivisionMarkham, Ontario, Canada · On-site
$18/hr–$22/hr
Pandora @ CF Markville As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are prou…
Skills: Sales, Customer Engagement, Product Knowledge, Merchandising, Retail Operations
Markham, Ontario, Canada · On-site
$44k–$52k/yr
SUMMARY The role of the Workplace Concierge will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees and visitors. These partners include fa…
Skills: Customer service, Event planning, Communication skills, Problem solving, Organization skills
Sofina Foods CanadaMarkham, Ontario, Canada · On-site
$84k–$120k/yr
Job Summary: Reporting to the Senior Director, Sourcing, the Manager, Sourcing is responsible for developing and executing strategic sourcing and category management initiatives that drive cost optimization, supply conti…
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Markham, Ontario, Canada · On-site
What You'll Do; As a Cashier, you are the first and last point of contact to our customers. You will be responsible to provide a brilliant customer experience by providing an exceptional interaction during the completion…
Skills: Customer Service, Sales Transactions, Cash Handling, Communication, Merchandising
Markham, Ontario, Canada · Hybrid
About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that ar…
Skills: SAP, PowerBI, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Markham, Ontario, Canada · On-site
$27/hr–$29/hr
Work Location: AgeCare Woodhaven Address: 380 Church Street, Markham ON L6B 1E1 FTE: 1.00 Employment Type: Temporary Full-Time The Opportunity The Personal Support Worker (PSW) is responsible for providing care to reside…
Skills: Personal support, Resident care, Documentation, Infection prevention and control, Geriatric care
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The Customer Experience Specialist manages inbound and outbound communications while accurately processing orders and insurance claims for patients. They act as a resource for stakeholders and maintain detailed patient profiles to ensure data integrity and high-quality service.
Candidates must be fully bilingual in English and French with at least 2 years of experience in Canadian reimbursement navigation. Strong computer skills, a minimum typing speed of 35 WPM, and familiarity with provincial and private drug coverage criteria are required.
JOB SUMMARY
Our Customer Experience Specialist within the Diabetes Express department will support patients by providing an ultimate customer experience. This fast paced and rewarding role is ideal for self-motivated individuals who want to expand their experience in the health care industry. Our mission is to go above and beyond with each interaction with our customers.
DUTIES AND RESPONSIBILITIES
• Managing inbound and outbound communication from customers, program stakeholders and peers in a professional and friendly telephone manner in both English and French.
• Accurately processing orders from customers, stakeholders via phone, online portals, and live chat.
• Managing requests for information and follow up on submissions pertaining to coverage through private and provincial drug plans in a timely manner.
• Gather all pertinent and appropriate information from the customers to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner.
• Assists the pharmacist in acquiring all required information from the customer for prescriptions to be adjudicated.
• Keeping detailed notes in the patient’s profile.
• Proactively offer financial assistance for patients when available.
• Communicates with patients regarding their account status and resolving billing issues.
• Perform basic customer account maintenance activities.
• Communicating with other departments as needed
• Act as a resource for program stakeholders, which include physicians, customers, and vendor partners.
• Assist with data integrity and administrative duties as required.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the departments Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.
QUALIFICATIONS
• Excellent written and verbal communication skills
• Friendly and professional communication etiquette
• Fully bilingual in both English and French (must be able to speak, read and write in both languages fluently)
• Minimum 2 years of Canadian public and private reimbursement navigation within a patient program environment, ideally within the chronic diseases or similar experience
• Understanding of provincial and private coverage criteria
• Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, VOIP telephony, web portals, teleconferences and web-based meetings
• Minimum of 35 WPM typing speed
• Ease with working independently, “playing detective,” making decisions using sound judgment, and meeting deadlines.
• Ease with working in a paperless environment.
• Be flexible to work between the hours of 8am – 8pm Monday to Friday (EST)
• Be available to work on Saturdays on a rotational basis
• Are reliable and must have outstanding attendance/punctuality
• Have excellent multi-tasking, organizational and time management skills, including attention to detail and the ability to set priorities.
• Can work independently and within a team setting with highly developed interpersonal skills.
• Enjoy and thrive on fast-paced environments.
• Can learn and adapt quickly to new processes and requests.
• Familiarity with PIPEDA and how it applies in a confidential patient environment.
At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.
At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference. Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company. With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006. Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer. Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients. AP-2000672
Offices: 2101 Hadwen Rd., Mississauga, Ontario L5K 2L3, CA
