Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
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Full-time
Posted 3h ago
Apply by Oct 18
~40 hrs/week
Responsibilities
The clerk is responsible for providing exceptional customer service, maintaining product displays, and ensuring the department remains clean and safe. They must also manage inventory, monitor product freshness, and assist customers with product recommendations and information.
Requirements
Candidates must be at least 21 years of age and possess effective communication skills and basic math proficiency. Previous experience in beer, wine, or liquor retail is desired but not strictly required.
Full job description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities
Promote trust and respect among associates.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
Assist with execution of the adult beverage category display plans and special in-store promotions in consultation with the store management.
Maintain familiarity with adult beverage product names, pronunciation, origin and definition of industry terms.
Inform customers of Beer/Wine/Spirits specials.
Recommend beer/wine/spirits items to customers to ensure they get the products they want and need.
Adequately prepare, package, label and inventory merchandise.
Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
Label, stock and inventory department merchandise.
Report product ordering/shipping discrepancies to the department manager.
Display a positive attitude.
Stay current with present, future, seasonal and special ads.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications
Minimum
Must be 21 years of age
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math
Desired
Beer/Wine/Liquor experience
Knowledge of imported and domestic varieties, the flavor profiles and how they are made.
Knowledge of industry trends in specialty wines and beers as they relate to the customer.
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™.
Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift.
Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items.
We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
To learn more about us or apply for a job, visit TheKrogerCo.com.
Offices: 1014 Vine Street, Cincinnati, Ohio 45202, US
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