Description La La Land Cafe is more than just a coffee shop - it is a movement dedicated to spreading kindness, positivity, and inclusivity. Our mission is to make every guest feel valued and uplifted by creating a space…
Customer Care Representative II - Bilingual (English/Spanish)
Houston, Texas, United States · Remote Solely
$20/hr–$23/hr
Entry level$3.1B raised
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Full-time
high school
Dental, Vision, Company discount, Internal growth opportunities, Paid Holidays
Posted 9h ago
~40 hrs/week
Responsibilities
The Team Member is responsible for crafting high-quality beverages, preparing light food items, and providing exceptional customer service. They must also maintain store cleanliness, manage transactions, and support team operations to ensure a positive guest experience.
Requirements
Candidates should have a high school diploma and previous experience in barista or customer service roles. A positive attitude, excellent communication skills, and the ability to work flexible shifts including weekends and holidays are required.
Full job description
Description
La La Land Cafe is more than just a coffee shop - it is a movement dedicated to spreading kindness, positivity, and inclusivity. Our mission is to make every guest feel valued and uplifted by creating a space filled with warmth and genuine human connection. We believe in fostering a community where everyone feels welcome, and our commitment to exceptional service reflects this goal. We’re seeking passionate, enthusiastic Team Members to join us and help spread our message.
As a Team Member, you will play a vital role in ensuring an exceptional customer experience by preparing high-quality beverages, maintaining cleanliness, and supporting food preparation. This position requires attention to detail, teamwork, and a commitment to excellent service.
Primary Responsibilities:
Beverage Preparation
Greet customers and provide outstanding customer services
Craft high-quality espresso-based drinks, teas, and specialty beverages
Ensure consistency in drink preparation following company recipes and standards
Maintain cleanliness and organization of the coffee station
Receive and process payments via credit card
Store Cleanliness & Maintenance
Clean and sanitize counters, equipment, and customer areas throughout the shift
Sweep and mop to maintain a clean space for guest
Ensure proper upkeep of workstations, utensils, and storage areas
Follow health and safety guidelines for food handling
Secondary Responsibilities:
Serve and prepare food, avocado toast, pastries and muffins
Prepare avocado toast and other light food items following company recipes
Ensure food quality and freshness while maintaining cleanliness standards
Assist with general cleaning, including taking out trash and maintaining store hygiene
Restock ingredients and supplies as needed
Support other team members to ensure smooth store operations
Deliver food and drink orders from the counter to customers promptly and accurately
Assist with restocking supplies (cups, lids, milk, pastries, condiments, etc.)
Keep the front-of-house and back-of-house areas clean and organized
Clear and wipe down tables, return dishes to the kitchen, and reset dining areas
Support baristas and kitchen staff during peak hours
Help manage to-go and delivery orders as needed
Requirements
High school diploma: relevant training is a plus
A naturally positive attitude and a genuine love for connecting with people
Previous work experience as a Barista or Customer Service
Knowledge of sanitation regulations
Basic math skills
Ability to gauge customers’ preferences
Excellent communication skills
Flexibility to work various shifts, holidays and weekends
Food handler certification
Physical Requirements: This position requires a combination of physical tasks to perform duties effectively, including:
Standing (90%) – Extended periods throughout the shift
Walking (15%) – Assisting team members and customers within the café
Bending/Reaching (20%) – Retrieving products, stocking shelves, and cleaning workspaces
Lifting/Carrying (20%) – Carrying objects up to 25 lbs., including supplies and inventory
Reaching (3%) – Accessing storage areas above shoulder level
La La Land Foundation was created to foster kindness by actively engaging in acts of service through a diverse array of programs. Our organization is steadfast in its dedication to creating a positive impact in our communities through various means, including volunteering, mentoring, and advocating for significant causes.
How many Customer Service & Support jobs are open in Houston, TX right now?
There are currently 8,312 open customer service & support positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Houston, TX?
Companies currently hiring include Starbucks, Domino's, Dollar Tree Stores, Allied Universal, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Houston, TX?
Yes — 583 of the 8312 open customer service & support positions offer remote or hybrid work (303 remote, 280 hybrid).
How do I apply for Customer Service & Support jobs in Houston, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.