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Full-time
bachelor degree
Competitive compensation, Career development, Benefits, 401k match, Parental leave
Posted 4h ago
~40 hrs/week
Remote in Tempe, Arizona, United States
Responsibilities
The Customer Success Manager will manage a portfolio of enterprise accounts to drive retention, engagement, and growth through proactive account management. They will act as a trusted advisor to dealership stakeholders, providing data-driven recommendations and leveraging AI tools to improve customer outcomes.
Requirements
Candidates must have at least 5 years of experience in customer success or account management and possess strong analytical and communication skills. A bachelor's degree or equivalent professional experience is required, along with proficiency in CRM platforms like Salesforce.
Full job description
RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.
About the Role
As a Customer Success Manager III, Enterprise, you will manage a portfolio of enterprise accounts, helping customers maximize the value of their RevolutionParts investment. You will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations.
This role requires strong communication skills, business acumen, analytical thinking, and the ability to effectively manage a large portfolio of customers while delivering a consistent customer experience.
AI Fluency & Modern Tooling
At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.
This includes:
Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
Exercising strong judgment around data privacy, accuracy, and ethical use
Continuously learning and adapting as AI capabilities evolve
Proven examples of using AI to improve outcomes in prior roles is expected.
Responsibilities
Manage a portfolio of Enterprise accounts and maintain regular customer engagement through scheduled outreach and business reviews.
Build strong relationships with dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers.
Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance.
Conduct account reviews focused on customer goals, business performance, and growth opportunities.
Identify customer risks and proactively execute retention and recovery plans.
Develop and maintain account success plans to drive customer adoption and long-term value.
Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes.
Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth.
Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce.
Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies.
Requirements:
5+ years of experience in Customer Success, Account Management, or a related customer-facing role.
Experience managing a portfolio of customer accounts.
Strong written and verbal communication skills.
Ability to analyze data and provide actionable recommendations.
Experience conducting customer-facing meetings and presentations.
Strong organizational and time management skills with the ability to manage multiple priorities.
Ability to work independently while collaborating effectively across teams.
Experience using CRM platforms such as Salesforce or similar systems.
Bachelor’s degree or equivalent professional experience.
Preferred
Automotive dealership experience.
eCommerce or digital marketing experience.
SaaS customer success experience.
Experience with Google Analytics, Looker, Excel, or reporting platforms.
Familiarity with AI productivity tools and workflow automation.
Success in This Role
Successful candidates will:
Consistently maintain customer engagement across their portfolio.
Drive customer retention and reduce churn risk.
Identify and execute growth opportunities within assigned accounts.
Translate data into actionable business recommendations.
Maintain strong customer relationships through proactive communication and follow-through.
Effectively leverage AI and technology to improve productivity and customer outcomes.
Demonstrate accountability, ownership, and a customer-first mindset.
RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.
RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.
Please Note: You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.
*The salary range listed reflects the base pay only. In addition, this role includes a variable bonus structure based on performance metrics between 15%-20% quarterly.
We make it easy for dealers/manufacturers to sell parts and accessories online with our catalog and eCommerce solutions.
Industry
Software Development
Company size
51-200 employees
Founded
2013
Headquarters
Tempe, Arizona
LinkedIn followers
14,877
RevolutionParts, based in Phoenix, Arizona, accelerates parts and accessories sales across major automotive brands in North America. The company’s core focus is on delivering an enterprise-ready platform that enhances parts retail and wholesale sales. The RevolutionParts platform powers over $625M in annual sales and reaches millions of unique buyers globally.
Founded in 2014, the organization is a pivotal player in the online auto parts sector, delivering robust eCommerce solutions. The platform is designed to streamline online parts sales and distribution operations, allowing sellers to reach a wide range of customers through multiple channels. These selling channels include a dealership website, dedicated web stores, and marketplaces like Amazon and eBay.
RevolutionParts platform offers a broad suite of features that help streamline shipping, reduce obsolescence, cut operating costs, and enhance customer satisfaction. Beyond its software solutions, the company is deeply committed to its customers' success, providing dedicated onboarding services and ongoing support. Furthermore, customers can access specialized parts marketing services that help expand their reach and increase sales, demonstrating the company's dedication to its prosperity.
RevolutionParts is more than just a parts eCommerce provider; it is a strategic partner for auto parts sellers looking to expand their online presence. With a suite of tools and unwavering support, RevolutionParts is dedicated to helping sellers thrive in a competitive market. As the company continues to grow and evolve, it remains committed to innovation and customer satisfaction, removing the friction between buying and selling parts.
For more information on how RevolutionParts can help you sell more parts and accessories, visit www.revolutionparts.com.
Offices: 58 S River Dr, 101, Tempe, Arizona 85288, US
Auto Parts eCommerceeCommerceand dealershipsE-CommerceAutomotiveEnterprise Software & Network SolutionsInformation Technology
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