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Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by mor…
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Support Specialist, DoorDash for Business: Live Operations
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$154k–$243k/yr
Full-time
Health coverage, Stock program, 401k matching, Paid vacation, Donation matching, Volunteer time off
Posted 4h ago
~40 hrs/week
Responsibilities
Serve as the primary technical strategist and advisor for Federal Civilian agencies, driving territory strategy from discovery to technical win. Lead technical engagements, including demonstrations and architectural prototypes, while advocating for federal mission requirements within product teams.
Requirements
Requires 4+ years of experience as a Solutions Architect or Technical Presales Consultant in the enterprise software or federal high-tech space. Must possess deep knowledge of federal mission areas and the ability to influence technical decision-makers.
Full job description
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
About Elastic
Elastic, the Search AI Company, enables government agencies and enterprises to turn massive, disparate data into real-time operational intelligence at scale. The Elastic Search AI Platform brings together the precision of search and the speed of AI to accelerate mission-critical outcomes across the public sector. By unifying structured and unstructured data while maintaining strict security, compliance, and data sovereignty standards, Elastic’s cloud and hybrid solutions for enterprise search, observability, and cyber threat hunting help agencies deliver on the promise of modern AI and IT modernization.
Thousands of organizations worldwide—including federal agencies like NASA, DHS, VA, US Army, US Airforce, GSA, as well as enterprise leaders such as Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, The New York Times, Wikipedia, and Verizon—rely on Elastic to power their most vital infrastructure. Founded in 2012, Elastic is a distributed company with Elasticians supporting missions around the globe. Learn more at elastic.co.
The Opportunity
Are you ready to apply your technical expertise to high-impact public sector missions?
As a Federal Civilian Solutions Architect (SA) at Elastic, you will serve as the primary technical strategist and trusted advisor to Federal Civilian agencies, system integrators, and channel partners. You will map complex agency mission requirements—ranging from cyber defense and infrastructure monitoring to enterprise search and analytics—directly to the Elastic Stack.
In this role, you will lead technical engagements across the sales lifecycle, advocate for agency needs within Elastic product teams, and serve as a technical thought leader in the local D.C., Maryland, and Virginia (DMV) federal ecosystem.
We’re looking for architects and engineers with experience in influencing technical product, design and architecture decisions on technical merit, but also on value to the mission. Design experience with AI systems, foundation models, and closed LLM are highly desirable especially when using data systems to provide secure enterprise context. Our solutions for Cyber security SIEM and XDR are highly relevant to mission objectives today that align to Federal cyber strategies, such as M2614 and Zero Trust. Experts in these topics should have the ability to thrive in this role and lead our customer engagements.
“We question the status quo, debate the best ways to accomplish our goals, and hold ourselves to the highest standards of performance. We take pride in understanding our public sector customers’ unique mission needs and delivering recommendations built on proven global deployments. Join this team if you are looking for a collaborative, high-growth environment where you can drive meaningful federal impact while elevating your career.”
— VP, Worldwide Solution Architecture
Location: Washington, D.C. / Baltimore, MD / Tysons Corner, VA Metropolitan Area (Hybrid – periodic in-office collaboration at the Elastic office in Reston/Tysons, VA required)
Travel: Up to 30% within the Federal Civilian territory, with occasional national/international events.
What You’ll Do
Serve as Mission Strategist: Act as the lead technical advisor for your assigned Federal Civilian accounts, working alongside Account Executives to drive territory strategy from initial discovery to the technical win.
Architect Value-Driven Solutions: Develop a deep understanding of agency modernization mandates, IT goals, and operational pain points, articulating how Elastic delivers immediate mission value and cost optimization. Demonstrating knowledge, expertise and critical thinking to apply Elastic and integrate it with the overall enterprise data landscape.
Build Executive & Technical Trust: Cultivate lasting relationships across all levels of customer leadership, from program managers and enterprise architects to Agency CIOs, CISOs, and CTOs.
Drive Demonstrations & Proofs of Concept (POCs): Deliver compelling technical demonstrations, tailored POCs, and custom architectural prototypes to validate Elastic’s capabilities across search, observability, and security use cases.
Partner & Ecosystem Collaboration: Work closely with Federal System Integrators (FSIs), VARs, and strategic partners on joint account plans, RFIs/RFPs, and program captures.
Voice of the Federal Customer: Advocate for federal-specific requirements—such as compliance standards, air-gapped environment needs, and security controls—directly to Elastic product management and engineering.
Community Engagement: Represent Elastic at regional public sector events, federal user groups, and tech summits across the DMV area.
What You Bring
Location & Presence: Based in the Washington, D.C., Baltimore, MD, or Tysons Corner / Northern VA area, with the ability to work in a hybrid capacity and collaborate in-person at the Elastic Virginia office.
Presales Experience: 4+ years of experience as a Solutions Architect, Systems Engineer, or Technical Presales Consultant in the enterprise software or federal high-tech space.
Federal Domain Knowledge: Familiarity or direct experience supporting federal mission areas, with demonstrated experience in:
Healthcare & HHS
Fraud, Waste, and Abuse (FWA) & Regulatory Oversight
Federal Data & Analytics Initiatives
Financial Systems & Federal Reserve
International Affairs, State Department, and Civilian NGOs
Proven Track Record: Demonstrated success leading technical evaluations and analysis of alternatives (AOA), overcoming technical objections, and articulating the ROI of platform modernization and software re-architecture.
Technical & Strategic Influence: Proven ability to influence technical decision-makers and inspire confidence in both small technical teams and large executive audiences.
Continuous Curiosity: A passion for self-driven learning, keeping pace with emerging open-source technologies, cloud-native architecture, and AI/ML trends. Experience in Machine Learning (supervised and unsupervised), data resilience and failover architectures, systems designs are a plus.
Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable).
The typical starting OTE range for new hires in this role is listed below. This range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.
An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
The typical starting salary range for this role is:
$107,500—$170,100 USD
The typical starting Target Variable range for this role is:
$46,000—$72,800 USD
The typical starting On-Target Earnings (OTE) range for this role is:
$153,500—$242,900 USD
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.
Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale. Elastic’s solutions for search, observability, and security are built on the Elastic Search AI Platform — the development platform used by thousands of companies, including more than 50% of the Fortune 500.
Offices: 88 Kearny St, San Francisco, California 94108, US · Keizersgracht 281, Amsterdam, North Holland 1016, NL · 45 W. 27th St., New York, New York City 10001, US · 5 Southampton Street, London, England, GB · Unter den Linden 26-30, Unit #03.21/22, Berlin, 10117, DE
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Based on 2135 listings with disclosed salaries, most software jobs in Washington, DC pay between $95k–$226k per year. Individual offers vary with seniority, company size, and specialization.
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