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$26/hr–$33/hr
Full-time
bachelor degree, associate degree, professional certificate
Medical insurance, Dental insurance, Vision insurance, Prescription drug coverage, Life insurance, Short-term disability
Posted 2h ago
~40 hrs/week
Responsibilities
The analyst will provide proactive technical support for end-user hardware and software while managing the deployment of applications and patches. They are also responsible for documenting help desk procedures, conducting user training, and maintaining endpoint management processes.
Requirements
Candidates must have a bachelor's degree in Computer Science or a related field and 2-3+ years of relevant IT experience in O365, Windows, and Intune environments. Excellent customer service skills and the ability to lift up to 25 lbs are required.
Full job description
Description
We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process management of the finest end-user experience, acting as the principal point of contact to provide proactive and requested technical support and assistance to employees using internal and external information technology resources. You will be responsible for the process of creating, testing and automating the deployment of end-user software, images, applications and patches using Endpoint Management Software. This role is fully onsite at our Westerville, OH, office.
Key Responsibilities:
Provide friendly and positive end-user support to colleagues communicating clearly with all stakeholders.
Own the technical support process for all employees, troubleshooting as needed.
Identify opportunities for improvement and execute projects with approval.
Proactively monitor hardware and software for issues that need resolutions.
Take a root cause identification and resolution approach for all end-user issues.
Manage and document help desk procedures, end-user resolutions, and/or any support issue.
Implement, manage and maintain Endpoint Management processes for all connected IT resources.
Manage documentation, audits, and reports.
Manage end-user training to minimize support issues, increase productivity, increase user knowledge.
Manage new user training, setup and support.
Manage and take ownership of all interactions, utilize appropriate follow-through, providing timely feedback for all.
Participate in planning and deployment of new/upgraded products and or special projects as required.
401k Matching: Secure your future with our 401k matching program.
Health Savings Account (HSA): Employer contributions to your HSA.
Generous Paid Time Off: Enjoy a healthy work-life balance starting at 15 days of PTO per year and 9 paid holidays.
Fitness Center: Stay active with our onsite fitness facility.
Tuition Reimbursement: Continue your education with our support.
Career Development: Opportunities for growth and advancement.
Please Note:
We are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities, an E-Verify employer, and a drug-free company. This position is not eligible for VISA sponsorship.
We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We’re happy to discuss compensation openly throughout the hiring process.
Requirements
Bachelor's degree in Computer Science or related discipline
2-3+ years of relevant IT work experience in an O365/Windows OS/Intune environment preferred
Excellent customer service, interpersonal, and organizational skills.
Valid Driver License (must be able to drive between local company locations as needed)
Ability to lift up to 25 lbs. manually on occasion.
Associate's degree in Computer Science or related discipline preferred.
Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) preferred.
Related keywords
Help DeskEndpoint ManagementO365Windows OSIntuneTechnical SupportSoftware DeploymentPatch ManagementHardware MaintenanceCompTIA A+Network+Microsoft Certified ProfessionalRoot Cause AnalysisIT InfrastructureUser TrainingDocumentation
Dwyer is the trusted leader in manufacturing innovative instrumentation solutions for the worldwide HVAC and Process Automation markets.
** Meet and exceed customer and market expectations
** Sustained R&D and product development
** Highly automated and flexible manufacturing capabilities
** Provide high quality, reliable, and readily available products and solutions
** Global sales and marketing presence
We work tirelessly to get it right. That's why Dwyer holds over 650 technical patents and that number grows every year. We are an enthusiastic group of people headquartered in Michigan City, Indiana with satellite locations around the globe. We take great pride in the intellect and integrity of our employees who are passionate about the work we do, the products we develop and the industries we serve.
Most importantly, we value the expertise and skill of the people that use our products in the field every day. We respect that our customers have a choice and we are honored that they choose the best products, manufactured by Dwyer, as a reflection of their own high standards in delivering the highest level of quality, and reliability.
Offices: 102 Indiana Highway 212, Michigan City, Indiana 46360, US