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Full-time
Growth and development opportunities
Posted 1d ago
~40 hrs/week
Responsibilities
The Car Return Agent is responsible for greeting customers, inspecting vehicles for damage, and finalizing the rental return process. They also contribute to fleet quality control and support branch operations to ensure efficient service delivery.
Requirements
Candidates should possess strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. Previous experience in customer service or operational roles is preferred, along with a proactive and team-oriented attitude.
Full job description
Europcar Mobility Group
At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.
Job Description
Join Our Team as a Car Return Agent – Be the Face of Our Return Process
Are you passionate about delivering great customer service and ensuring vehicles are well maintained? We are looking for a dedicated Car Return Agent to join our Network & Stations team within the broader Operations function. As the primary point of contact for customers returning their vehicles, you will play a crucial role in maintaining positive customer relationships, inspecting vehicle conditions upon return, and ensuring the smooth collection of keys and finalization of the rental process.
Key Responsibilities:
Greet and assist customers with professionalism and confidence when they return their vehicles
Check a high volume of vehicles back into the rental fleet daily
Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation
Contribute to the Quality Control process to ensure fleet damage records are accurate and up to date
Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process
Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized
Perform additional duties as requested by management to contribute to the success of the branch
What We’re Looking For:
Strong attention to detail and ability to assess vehicle condition
Excellent communication and customer service skills
Ability to work efficiently in a fast-paced environment
Team player with a proactive attitude to assist wherever needed
Ideal Experience
Previous experience in a customer service or operational role is preferred
Experience working in a fast-paced environment
Familiarity with vehicle inspection or rental operations is a plus
Skills & Competencies
Strong attention to detail
Excellent communication and interpersonal skills
Ability to assess and document vehicle condition accurately
Proactive and adaptable team player
Ability to multitask and prioritize in a busy environment
Why Join Us?
Be part of a dynamic and customer-focused team. Play a key role in maintaining the quality and condition of our rental fleet. Enjoy opportunities for growth and development within the company. Contribute to a positive customer experience and help drive the success of our branch. Join us and make a difference every day!
We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
Europcar is the European leader in car and light vehicle rental operating in over 140 countries.
Europcar is proud to have 6,500 employees dedicated to delivering great customer experience.
Pioneering is Europcar legacy since 1949, making vehicle rental reliable, enjoyable and easy.
By offering a range of flexible and long-term solutions, Europcar is the ideal mobility partner to support all the business needs.
Europcar is the core brand of Europcar Mobility Group, a leading player in the mobility sector with the purpose to offer attractive alternatives to owning an individual vehicle, in a responsible and sustainable manner.
Offices: 13 ter Boulevard Berthier, Paris, 75017, FR
Car RentalMobilityVans rentaland Mobility ServicesConsumerRailroadAutomotiveRentalCar & Truck RentalTransportation and logistics
How many Customer Service & Support jobs are open in Paris, France right now?
There are currently 2,669 open customer service & support positions in Paris, France listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Paris, France?
Companies currently hiring include Accor, SMCP – Sandro, Maje, Claudie Pierlot, Fursac, Buccellati, CHANEL, Bvlgari Hotel Paris, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Paris, France?
Yes — 588 of the 2669 open customer service & support positions offer remote or hybrid work (66 remote, 522 hybrid).
How do I apply for Customer Service & Support jobs in Paris, France?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.