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Full-time
Posted 18h ago
~40 hrs/week
Responsibilities
The Service Manager is responsible for the daily operations, financial performance, and strategic planning of the Service Department. They oversee staff, ensure high-quality customer service, and coordinate with other departments to meet growth and profit objectives.
Requirements
Candidates must have at least four years of experience in a related field and previous supervisory experience. Strong leadership, communication skills, and a commitment to maintaining high work standards are essential.
Full job description
Position Summary - Responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan
procedures and programs for the Service Department; evaluates the department's
results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.
include the following. Other duties may be assigned.
Assesses present and future needs, trends, problems and profit opportunities of the Service Department.
Within the Company's overall plans and policies, establishes short- and long-term operating and financial objectives for the Service Department.
Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.
Reviews and appraises the results of activities within the department and takes appropriate action as necessary.
Travels with outside sales force and own on to customer locations on a regular basis promoting Service Department and dealerships.
Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.
Maintains appropriate communication within and between all departments within the branch.
Promotes safe work habits and ensures that safety rules are followed.
Develops and maintains policies and practices which will ensure positive employee and customer relations.
Is familiar with the activities of competition, market conditions and department operation; keeps the Director of Service and if appropriate General Manager informed.
Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.
Other duties as assigned
Manages
Service Porters Service Technicians Service Advisors Service Forman Service administrative personnel
Qualifications -
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An equivalent combination of education and experience is acceptable
CDL preferred.
Minimum of four years' experience in related field.
Must display excellent leadership and communication skills.
Requires previous supervisory experience.
Must have positive can-do attitude.
Must have strong work ethics and commitment to extra hours when needed.
This position is contingent upon the successful completion of a pre-employment background check and drug screening. The background check may include verification of criminal history, employment history, educational credentials, and professional references.
Peach State Truck Centers is an Equal Employment Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic protected by federal, state, or local law.
One of the South's largest family of medium and heavy duty commercial vehicle dealerships.
Industry
Truck Transportation
Company size
501-1,000 employees
Founded
1974
Headquarters
Norcross, Georgia
LinkedIn followers
2,678
Peach State Truck Centers is one of the largest heavy-duty Freightliner truck dealership groups in the US. We operate 11 dealerships in Georgia and Alabama. Coca Cola, Fed Ex, Old Dominion Trucking, Aarons and UPS are among our large customers. In addition to the Freightliner product, we also handle Sprinter Vans, Western Star Trucks and Thomas Built Buses.
Offices: Norcross, 6535 Crescent Drive, Norcross, Georgia 30071, US · Byron, 137 Peachtree Parkway, Byron, Georgia 31008, US · 460 Edge Rd, Villa Rica, Georgia 30180, US · McDonough, 100 Sterling Place, McDonough, Georgia 30253, US · Parts Distribution Center, 6814 Best Friend Road, Doraville, Georgia 30340, US
Commercial Truck DealerCommercial Truck Body ShopCommercial Truck Parts SupplierUsed Commercial Truck DealerNew Commercial Truck Dealerand Commercial Truck ServicingLogisticsTransportationMotor Vehicle DealersRetail and wholesale
How many Transportation jobs are open in Norcross, GA right now?
There are currently 131 open transportation positions in Norcross, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Norcross, GA?
Companies currently hiring include WM, Domino's, Penske Truck Leasing, US Foods, Keurig Dr Pepper Inc., among others. Browse the listings above to see every active employer.
How do I apply for Transportation jobs in Norcross, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.