IT Sr. Manager, Salesforce Solutions Architect – Commercial Applications
Lexington, Massachusetts, United States · On-site
$184k–$197k/yr
Senior$400M raised
Kiniksa Pharmaceuticals is a commercial‑stage biopharmaceutical company developing and commercializing novel therapies for diseases with unmet need, with a focus on cardiovascular indications. With deep expertise in immu…
Skills: Salesforce, Solutions Architecture, Health Cloud, Marketing Cloud, Service Cloud
Lexington, Massachusetts, United States · Remote OK
$206k–$227k/yr
Senior+$380M raised
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Assistant, Associate, or Full Professor of Women’s, Gender, and Sexuality Studies
Lexington, Massachusetts, United States · On-site
Senior
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Lexington, Massachusetts, United States · Remote Solely
$67k–$127k/yr
Senior
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Lexington, Massachusetts, United States · On-site
Mid level
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Lexington, Massachusetts, United States · Remote Solely
$55k–$100k/yr
Mid level
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Overnight Cleaner | $20/hr |(Part time) URGENT HIRE | START ASAP Burlington, MA
Lexington, Massachusetts, United States · On-site
Entry level$100K raised
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$184k–$197k/yr
Full-time
bachelor degree
Posted 5d ago
~40 hrs/week
Responsibilities
The Salesforce Solutions Architect will own the design and configuration of the Salesforce ecosystem, focusing on Service, Health, and Marketing Clouds. They will partner with business stakeholders to translate requirements into scalable, compliant solutions while overseeing integrations and technical governance.
Requirements
Candidates must have a bachelor's degree and at least 5 years of hands-on Salesforce configuration and architecture experience. Proficiency in integrating third-party platforms and working within regulated biotech or life sciences environments is required.
Full job description
Kiniksa Pharmaceuticals is a commercial‑stage biopharmaceutical company developing and commercializing novel therapies for diseases with unmet need, with a focus on cardiovascular indications. With deep expertise in immunology and inflammation, Kiniksa is advancing a growing portfolio of approved and investigational medicines, anchored by its lead product, ARCALYST®, the first and only FDA‑approved therapy for recurrent pericarditis. Grounded in rigorous science and bold innovation, the company fosters a highly collaborative, patient‑first culture led by accomplished life sciences leaders. At Kiniksa, talented individuals are trusted and empowered to make a real impact—shaping the future of medicine while improving the lives of patients who need it most.
We are seeking a highly skilled and motivated Salesforce Solutions Architect to play a key role in shaping and evolving our Salesforce ecosystem across commercial, sales, and marketing. This is a highly visible role with the opportunity to influence how Salesforce capabilities are designed, scaled and used to support a growing organization.
The Salesforce Architect will own solution architecture while remaining hands-on with configuration and delivery, with a focus on Salesforce Service Cloud, Health Cloud, and Marketing Cloud. You will work closely with business leaders and IT partners to translate business needs into practical, scalable solutions that improve user experience, enable new capabilities, and deliver measurable value.
The role is ideal for someone who enjoys operating at the intersection of strategy, technology and execution. Spending approximately 50% of their time designing and building solutions and 50% partnering with business stakeholders and IT peers to ensure scalable, compliant, and high-value Salesforce implementations in a regulated biotech environment.
This role is based in our Lexington, MA office and requires employees to be onsite five days per week.
Responsibilities (including, but not limited to):
Serve as the technical architect and technical owner for Salesforce Commercial platforms, including Health Cloud, Marketing Cloud and the use of AI features (Agentforce, Einstein, LLMs).
Actively design and hands-on configure Salesforce solutions, including objects, flows, security models, data structures, marketing automations and Agentforce AI agents.
Partner closely with Commercial Operations, Marketing, Patient Services and Analytics teams to translate business needs into scalable Salesforce architectures.
Design and support Marketing Cloud journeys, integrations, and data synchronization across Salesforce platforms and external systems.
Define and enforce Salesforce governance, best practices, and architectural standards across environments and teams.
Design and oversee integrations using APIs and middleware to connect Salesforce with data platforms and third-party vendors.
Collaborate with IT Infrastructure, Security, Legal, and Compliance teams to ensure alignment with data privacy and regulatory requirements.
Serve as technical liaison to Salesforce and external implementation partners, providing design leadership and quality oversight.
Support release management, environment strategy, and deployment across sandboxes and production.
Mentor administrators and developers and promote strong technical practices.
Standout Skills for Impact:
Ability to lead brainstorming, requirement and use case sessions with key Business & IT stakeholders.
Convert requirements into functional prototypes and convey technical specs to external resources to develop end to end solution.
Continually stay abreast of key technology platforms, maintain technical roadmap for next 12 to 18 months. Present this to Business & IT stakeholders on a set cadence.
Qualifications and Experience:
Bachelor’s degree in Computer Science, Information Systems, or related field.
5+ years of Salesforce experience with hands-on configuration and solution design.
Experience architecting Salesforce Cloud solutions in a commercial or sales-driven environment.
Experience working with Sales, Service, Health or Life Science Cloud
Experience working with Marketing Cloud.
Experience working and integrating various third-party platforms for key communication channels (VOIP, Email, Text, Fax, Social Media apps)
Hands-on experience with Salesforce security, data architecture, sharing rules, and automation (Flows).
Hands-on experience integrating Salesforce with external systems using APIs or middleware.
Experience overseeing work performed by Salesforce partners or system integrators.
Strong communication and stakeholder management skills.
Experience with Marketing Cloud Journeys, Contact Builder, and data extensions.
Experience with Agile delivery methodologies and tools such as JIRA and Confluence.
Experience supporting reporting, analytics, or data governance in Salesforce.
Salesforce certifications such as Administrator, Platform App Builder, Service Cloud, Marketing Cloud, Health and / or Life Sciences Cloud preferred
Experience withVeeva platforms and solutions in a life sciences commercial environment is preferred.
Experience working in a regulated industry such as biotech, pharmaceutical, or healthcare preferred
Experience with Salesforce Cloud Voice and Call Center technologies (e.g. Genesys, Natterbox) preferred
Compensation decisions are based on objective criteria including role responsibilities, experience/qualifications, internal equity, geographic location, and external market benchmarks.
Pay Range
$184,000—$197,000 USD
Kiniksa is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, transgender status, age, genetics, national origin, protected veteran status, or disability status, or any other legally protected category. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Kiniksa does not accept unsolicited resumes from staffing agencies or search firms. Any resumes submitted without a signed agreement will be considered property of Kiniksa, and no fees will be paid.
Kiniksa is a biopharmaceutical company dedicated to improving the lives of patients suffering from debilitating diseases by discovering, acquiring, developing, and commercializing novel therapies for diseases with unmet need, with a focus on cardiovascular indications. Kiniksa’s portfolio of assets is based on strong biologic rationale or validated mechanisms and offers the potential for differentiation.
At Kiniksa, patients are at the heart of everything we do. Our Every Second Counts! mindset reflects our commitment to making a difference for people who are navigating the uncertainty and challenges of life-altering diseases. This is why our team is relentless in pursuing treatments that bring us closer to a better future for patients, every second of every day.
We rely on an exceptional team to drive our mission of building a global, generational company. If you're passionate about making a meaningful impact, we’d love to hear from you.
Kiniksa offers competitive benefits and dynamic career opportunities across our organization. We foster a culture of passion, innovation, and rapid execution to help fulfill our mission.
Offices: 100 Hayden Ave, Lexington, Massachusetts 02421, US · 105 Piccadilly, Second Floor, London, England W1J 7NJ, GB · Grafenaustrasse 5, Zug, ZG 6300, CH · 3366 N Torrey Pines Ct, #320, San Diego, California 92037, US