Washington, District of Columbia, United States · On-site
Senior$84M raised
ABOUT THE GO-TO-MARKET TEAM The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work direct…
Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
Mid level
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States · On-site
$95k–$105k/yr
Senior
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Washington, District of Columbia, United States · On-site
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Senior
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Washington, District of Columbia, United States · On-site
Entry level$6.3B raised
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Washington, District of Columbia, United States · On-site
$70k–$80k/yr
Senior$6.3B raised
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Washington, District of Columbia, United States · On-site
$19/hr–$22/hr
Entry level$2.5B raised
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Washington, District of Columbia, United States · On-site
$27/hr–$31/hr
Senior
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Washington, District of Columbia, United States · On-site
Mid level
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Washington, District of Columbia, United States · On-site
$60k–$73k/yr
Mid level$50K raised
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Skills: Customer service, Order fulfillment, Data entry, Inventory management, Help desk support
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Washington, District of Columbia, United States · On-site
Entry level
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Washington, District of Columbia, United States · On-site
Entry level
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Washington, District of Columbia, United States · On-site
Entry level
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Skills: Equipment installation, Troubleshooting, Hardware maintenance, Customer service, Time management
Washington, District of Columbia, United States · On-site
$33k–$85k/yr
Mid level$26B raised
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Digital Care Advanced Practice Provider (NP or PA) - Responsive Care
Washington, District of Columbia, United States · Remote Solely
$130k–$170k/yr
Mid level$2.6B raised
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Skills: Primary care, Telehealth, Clinical documentation, Patient care coordination, Symptom management
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Full-time
Comprehensive medical plan, Dental plan, Vision plan, Unlimited PTO, Sick leave, Company holidays
Posted 14h ago
~40 hrs/week
Responsibilities
The Senior Customer Success Manager will own a portfolio of high-value enterprise accounts, driving strategic partnerships and maximizing long-term customer value. They will lead complex implementations, manage executive relationships, and coordinate with cross-functional teams to ensure successful outcomes and account growth.
Requirements
Candidates must have 7+ years of experience in customer success or strategic account management, specifically within B2B SaaS environments. Proven success in managing large enterprise portfolios and driving executive-level relationships is required.
Full job description
ABOUT THE GO-TO-MARKET TEAM
The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs.
The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal.
ABOUT THE JOB
The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs’ largest and most complex accounts. As a Senior CSM, you will own a portfolio of high-value customers and operate as a trusted advisor to executive and operational stakeholders. You will develop account strategies, guide complex implementations, drive executive alignment, and identify opportunities for long-term growth and expansion.
WHAT YOU'LL DO
Enterprise Account Management: Own and manage a portfolio of strategic Enterprise customers.
Strategic onboarding and implementation: Lead complex deployments involving multiple stakeholders, business units, and workflows to ensure successful customer outcomes.
Executive stakeholder management: Build trusted relationships across customer organizations, including operational leaders, directors, and executive stakeholders.
Strategic account planning and QBRs: Develop account plans and lead executive business reviews focused on ROI, adoption trends, strategic initiatives, and business impact.
Expansion and renewal ownership: Drive long-term account growth strategies and revenue retention across Enterprise accounts. Partner closely with Sales leadership on expansion opportunities and contract renewals.
Cross-functional leadership: Coordinate closely with Product, Engineering, Data, Support, and GTM teams to advocate for customer priorities and influence roadmap discussions.
Customer insights and advocacy: Identify patterns, customer needs, and strategic opportunities that shape product direction and improve customer outcomes.
Travel: Travel quarterly or as needed for executive meetings, customer workshops, QBRs, and industry events.
QUALIFICATIONS
Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
7+ years of experience in Customer Success, Strategic Account Management, or related customer-facing roles.
Experience managing large, complex enterprise portfolios with multi-million-dollar revenue responsibility and high-value customer relationships.
Demonstrated success driving customer retention, expansion, and executive-level relationships.
Strong experience with account planning, executive presentations, and business reviews.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Proven ability to influence cross-functional teams and operate in fast-paced environments.
B2B SaaS experience required.
Transportation/logistics or commercial auto insurance experience preferred.
BENEFITS
Healthcare
Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
Employer contribution towards premiums of optional higher-end plans
Time Off
Unlimited PTO
Sick leave
Company holidays (GenLogs observes all federal US Government holidays)
Flexible leave for caregiving and medical needs
Family Support
Paid parental leave
Professional Development
Budget availability for approved professional development courses, certifications, and training
Travel Support
100% travel reimbursement for all approved company travel and spending
Transportation, Logistics, Supply Chain and Storage
Company size
51-200 employees
Founded
2023
Headquarters
Washington DC
LinkedIn followers
6,803
Total funding
$84M
GenLogs is the Truck Intelligence™ platform leveraging AI on a nationwide network of roadside sensors, satellites, and proprietary datasets. GenLogs tracks all commercial vehicle patterns in the United States in order to drive better business outcomes for customers in trucking, logistics, insurance, commercial real estate, financial institutions and governments.
How many Customer Service & Support jobs are open in Washington, DC right now?
There are currently 2,708 open customer service & support positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington, DC?
Companies currently hiring include CVS Health, Starbucks, Domino's, Aramark Healthcare+, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington, DC?
Yes — 467 of the 2708 open customer service & support positions offer remote or hybrid work (231 remote, 236 hybrid).
How do I apply for Customer Service & Support jobs in Washington, DC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.