HSPD-12: Government Badging & Credentialing Specialist (Philadelphia, PA)
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Skills: Microsoft Excel, Data management, Customer service, Identity verification, Biometric data collection
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HSPD-12: Government Badging & Credentialing Specialist (Philadelphia, PA)
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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k)
Posted 12h ago
~40 hrs/week
Responsibilities
Manage the enrollment process for PIV credentials, including scheduling appointments, verifying applicant identity, and collecting biometric data. Maintain accurate records and provide professional customer service while adhering to strict data security and privacy protocols.
Requirements
Requires a High School diploma or GED and the ability to obtain a Public Trust/MBI clearance. Candidates must possess strong organizational skills, proficiency in Microsoft Excel, and excellent interpersonal communication abilities.
Full job description
Description
Company Description
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answering phone calls/email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure all required documents and forms are properly completed and submitted according to established guidelines.
Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Escalation management involves listening, understanding, and responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Requirements
Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.
Physical Requirements:
The role primarily involves sedentary work.
There may be occasional instances of stair climbing.
Periodic standing and/or walking for extended durations may be required.
Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
Requires typing for most of the day.
Effective communication through frequent periods of talking and listening is essential
Education:
High School diploma, GED certification.
Clearance Requirement:
US Citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.
Health and Welfare (H&W) benefit
Medical, dental, and vision insurance
Life and Disability Insurance
401(k)
Generous Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tuition Assistance & Professional Development Program
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Working with Federal agencies on IT and business transformation. Follow us for info on Agile/DevOps & Data Strategies.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
1999
Headquarters
Haymarket, Virginia
LinkedIn followers
21,627
Citizant is a trusted partner to federal and commercial enterprises, helping organizations modernize mission-critical operations through enterprise data strategy, disciplined execution, and practical AI enablement. Citizant is appraised at CMMC Level 2 and holds 5 quality and cybersecurity certifications to ensure operational effectiveness, service delivery quality, and information security including CMMI DEV & SVC ML3; and ISO 9001:2015 (Talent Acquisition), 20000-1:2018 (Shared Services), and 27001:2013 (Information Security). Citizant is headquartered in Manassas, Va., with 200 employees supporting customers in 42 states.
Offices: 5501 Merchants View Sq, #805, Haymarket, Virginia 20169, US
government contractorenterprise architectureapplication developmentcybersecurityIT Modernizationnational securityIRSAgile developmentDevOpsCMMI