About the Team The SPRINT Support Operations team provides quality, high-touch, and experimental support to Customers, Merchants, and Dashers on the DoorDash platform. The ongoing objective of this team is to elevate the…
Skills: Customer Support, De-escalation, Problem Solving, Critical Thinking, Written Communication
TCH The Centers for Habilitation
Caregivers
Tempe, Arizona, United States · On-site
$15/hr
Entry level
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* Simple Staffing is hiring for this position on behalf of TTEC *] Base Salary $23.50/hour + performance-based bonus opportunities $1400 retention bonus * help us grow our sales representative team eligible for generous…
Student Worker - Food Service or Catering - ASU-Retail Operations
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Execute and operationalize support experience experiments and pilots for customers, merchants, and dashers. Collaborate cross-functionally to provide the voice of the customer and improve products, services, and policies.
Requirements
Requires a customer-centric mindset with experience in de-escalating customers and operating in fast-paced, ambiguous environments. Strong communication skills and proactive problem-solving abilities are essential.
Full job description
About the Team
The SPRINT Support Operations team provides quality, high-touch, and experimental support to Customers, Merchants, and Dashers on the DoorDash platform. The ongoing objective of this team is to elevate the Customer support experience through pilots, experiments, and enhancements to daily activities. The team will operationalize and execute support experience experiments to achieve this objective. Successful experiments may be scaled and transitioned to the broader Support Ops organization.
About the Role
As a SPRINT Specialist, your role will be to leverage your Customer Support experience and flexibility to support our evolving business changes. Specialists will engage in new experiments and pilot initiatives for Customers, Merchants, and Dashers. Ongoing training along with project-specific content will be provided for each project to ensure success in light of the constantly changing nature of the experiments. The varying lengths of the experiments will determine training frequency; for example, training may occur monthly or even weekly. Additionally, the SPRINT team may assist with volume from other Support Operations lines of business depending on business needs (i.e. assisting temporarily with a T3 Cx backlog). Specialists will report to SPRINT Supervisors under the Global Support and Integrity Operations (GSIO) team. The SPRINT team will be subject to the CXI Hybrid Office Requirements for Support Operations (i.e. 4 days per month worked from the Tempe office).
You’re excited about this opportunity because you will…
Help support different projects primarily focused on enhancing the Customer, Dasher, and Merchant experience.
Enjoy frequent upskill training to learn new pilot workflows and expand your business acumen.
Deal with ambiguity by leveraging all resources and cross-functional partners to improve the overall customer experience.
Work cross-functionally with the S&O team partners to be the voice of the customer for our products, services, processes, and policies that DoorDash provides.
Enjoy participating in testing new processes and programs to help increase customer retention.
Be empowered to make decisions using the training and provided workflows, resolve problems, help make new processes durable, and escalate edge cases to leadership.
Enjoy problem-solving, are incredibly resourceful, and are able to see around corners to help us learn and make informed decisions on business changes.
We’re excited about you because…
Approach your work enthusiastically with a customer-centric mindset and have a passion for resolving issues.
You're self-motivated and have a bias for action.Strong and clear written and verbal communication.
You have experience with de-escalating customers and turning detractors into lifelong promoters of DoorDash.
You can operate at the lowest level of detail and demonstrate proactive critical thinking / problem-solving skills.
You thrive in a fast-paced, constantly changing work environment (including hours and days of operation)
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process atcareersatdoordash.com/recruitment-scam-awareness.
Related keywords
Customer ExperienceSupport OperationsPilot InitiativesBusiness AcumenCustomer RetentionLogisticsMarketplaceGlobal Support and Integrity OperationsS&OCXI
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
Offices: San Francisco, California, US · New York City, New York, US · Toronto, CA · Phoenix, Arizona, US · Tempe, Arizona, US
Local LogisticsRestaurant DeliveryOn-Demand Deliveryand eCommerceConsumerMobile AppsAppsOnline PortalsSoftwareLogistics