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Overview:

The Director of Clinical Services, Hospice provides coordination of the entire interdisciplinary team by coordinating all disciplines including social work, counseling and volunteer services for the provision of patient care, particularly through coordination of the interdisciplinary team (IDT) meetings. The Director of Clinical Services assists with the oversight of safety and infection control, chart audits, and medical supplies. Assures medical records are maintained appropriately and that all clinical disciplines function according to licensure, state law and Medicare standards.  Assist with coverage for the Director of Operations during vacations, leaves or as needed.   This position supports the West Central and Central Ohio Markets. 

Hospice is a philosophy of care for those facing life-limiting illnesses, as well as their families and caregivers. The focus of hospice care is to help patients experience peace, comfort, and quality of life while also offering support and services to their family and caregivers.

At Otterbein Hospice, our dedicated and compassionate team is here to help you through all stages of life’s journey. When the time comes for hospice care, our team will involve you and your loved ones in your care options, and together with you, develop a personalized plan of care. Our team includes nurses, a chaplain and social worker for your care and support. We offer the peace that comes with being cared for in your home.

Shift: Full time 8a-5p

Responsibilities: 

Planning, Organizing & Implementation

• Provides direction, supervision and consultation to the clinical staff.
• Serves as a resource to all agency personnel regarding clinical activities. 
• Assists in the oversight of the nursing, hospice aide, social work, counseling and therapy services to patients in Hospice consistent with standards of practice, community need, agency policies and procedures, Medicare guidelines and State Hospice licensure laws.
• Provides clinical nursing care to patients when needed.
• Works with clinical staff to assist as needed with difficult care issues and to alter patient plans of care.
• Advises, assists and collaborates with clinicians on an as-needed basis to assess patient situations, staff problems, and coordinate physician referrals.
• Assures that each patient receives quality care consistent with agency policies based on patient need and state/federal guidelines. 
• Utilizes nursing knowledge and skills in overseeing the provision of nursing care to hospice patients on a high quality, consistent basis in accordance with the mission of agency.
• Assists with the development and maintenance of nursing and clinical policy and procedure manuals.
• Assures that hospice nurses, social workers, counselors, therapists and hospice aides/homemakers receive supervision.
• Demonstrates basic keyboarding and word processing skills and is able to use agency software/computer systems.
• Assists Executive Director in seeing that there is proper maintenance of medical records.

Human Resource Management

• Assures that Hospice Nurses and Hospice Aides/Homemakers receive supervision, either directly or via other appropriate nursing staff in a manner that reflects patient care standards.
• Supervises employees for performance relative to patient care and case management, providing feedback and on-site supervision as required.
• Conducts employee performance evaluations appraisals at the completion of the probationary period and annually thereafter. Assists in setting annual performance goals and provides feedback.
• Informs the Executive Director of patient care and/or staffing issues or personnel issues on a timely basis.
• Works with Executive Director to assure that on-call schedules and services are maintained, coordinated and care is available through Hospice RNs 24 hours a day, 7 days per week.

Fiscal Management

• Understands the need for effective staff and contractor utilization and productivity.
• Assists in the investigation of patient and customer concerns and complaints.
• Approves requests for time off assuring that there is coverage for all clinical positions/services.
• Focuses on maintaining nursing, therapy, counseling, social work and aide staffing to parallel census needs for Hospice.
• Appropriately manages staffing to accommodate referrals.
• Works with the Executive Director to recruit, train, and maintain staff based on agency and community needs.
• Oversees that clinician's function within clinical caseload guidelines and productivity standards as determined through agency management, budgetary and regulatory processes.

Leadership/Professionalism

• Maintains current knowledge of hospice principles and practices.
• Maintains current knowledge of individual discipline practice acts, standards of practice, applicable laws, regulations, and practices.
• Develops and maintains positive relationships with referral sources and other leaders within and outside the organization
• Able to exercise independent judgment, critically analyze situations and make recommendations using appropriate problem-solving skills.
• Able to manage competing demands for time and resources and independently prioritizes work responsibilities.
• Able to function effectively as a member of a team.
• Maintains confidentiality of patient and agency information according to HIPAA guidelines.
• Maintains an appearance that projects a professional image.
• Maintains satisfactory attendance.
• Able to resolve conflict situations.
• Identifies and progresses toward meeting personal and professional goals.
• Demonstrates awareness of own behavior and its effect on others and the agency’s productivity and effectiveness.
• Performs other duties as assigned.

Resource Utilization

• Manages a caseload as needed to deliver care in a cost-effective manner that demonstrates an understanding of Hospice reimbursement methodologies.
• Assures proper maintenance of records per agency guidelines.
• Participates in evening/weekend on-call as required, conducting on-call services in a clinically competent and responsive manner.
• Maintains regular attendance.
• Functions independently but seeks and accepts guidance from other members of the IDT, as necessary and appropriate.
• Complies with local, state and federal laws, Medicare Hospice Conditions of Participation and agency policies and procedures.
• Conducts all business activities in a professional and ethical manner.

Qualifications:

Education: Graduate of an accredited registered nursing program, bachelor’s degree in nursing preferred.

Licensure/Certification: Must have a current RN license in good standing in the state of Ohio or in accordance with the Board of Nursing.  Must have a valid driver’s license and reliable transportation that is insured in accordance with Ohio requirements

Experience: 

3–5+ years of hospice experience: Strong background in hospice experiences that include: End-of-life care, Pain and symptom management, Interdisciplinary team (IDT) leadership, Medicare hospice regulations

2–3+ years in a supervisory or management role, such as: Clinical Manager, Patient Care Manager, Assistant Director of Nursing

Must have experience with: Staff supervision and coaching/discipline, Clinical performance improvement and Policy development and enforcement

Strong knowledge of: Medicare Hospice Conditions of Participation including State hospice regulations, Accreditation standards (CHAP, ACHC, Joint Commission), Surveys and audits, Quality Assurance & Performance Improvement (QAPI), and Risk management and infection control

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

 Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

 Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work

  *Some benefits, including PTO and tuition reimbursement, are based on hours worked.

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.  We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.  We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Director of Clinical Services - Hospice at Otterbein!